Customer Service Representative

Xenon arc is transforming how producers connect with their customers by partnering with leading companies to solve complex challenges. The Customer Service Representative will handle inbound requests, process customer orders, and ensure excellent customer service throughout the order lifecycle.

Responsibilities

• Handle and direct all inbound requests
• Accurately input and process customer orders
• Verify and validate order details, including product specifications and pricing
• Monitor, track and communicate order status throughout the fulfillment process
• Address and resolve customer inquiries and concerns related to order processing
• Collaborate with order processing and fulfillment teams to resolve issues
• Monitor, track and communicate order status throughout the fulfillment process
• Investigate and resolve discrepancies in orders
• Communicate with customers to provide timely updates on issue resolution
• Document and report recurring issues for process improvement
• Provide excellent customer service throughout order lifecycle, including issue resolution

Skills

• Bachelor's degree and/or equivalent experience in a customer service, order processing, or similar role
• Hands on experience Microsoft Office Suite required. Experience with CRM and D365, a plus!
• Excellent verbal and written communication skills to ensure effective communication with clients, customers, and internal teams
• Demonstrated ability to effectively collaborate with teams across different departments to achieve common objectives
• Previous experience providing exceptional customer service, required
• Strong problem-solving abilities and a desire to help customers resolve issues, required
• Ability to maintain professionalism and integrity while navigating challenging customer interactions, ensuring a positive representation of the Company
• Strong organizational skills and the ability to maintain accurate records and documentation
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong team player; motivated and extremely customer centric

Benefits

• Paid Holidays - New Year’s Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day

Company Overview

Company H1B Sponsorship