[Remote] Inside Sales Representative

Note: The job is a remote job and is open to candidates in USA. Kal Tire is a trusted partner for large and small industries and fleets across Canada, and they are seeking an Inside Sales Representative to handle over-the-phone sales and service for their stores. The role involves building customer relationships, driving sales growth, and managing membership in the Kal Pro Plus program for small fleet operators and owner/operators.

Responsibilities

• Create and maintain business relationships with customers
• Identify decision makers within targeted leads to begin sales process
• Penetrate all targeted accounts and radiate sales from within client base
• Collaborate with Admin Support team members to determine necessary strategic sales approaches
• Make outbound follow-up calls to existing clients via telephone and email cross-sell and up sell as well as drive new membership growth
• Handle inbound prospect calls and convert into sales, new members or pass qualified leads to other team members
• Prepare and track weekly sales plans, including customer contacts, quotes and prospects
• Overcome objections of prospective customers
• Emphasize product/service features and benefits, quote prices and create Work Orders in backend systems
• Understand customers' needs and develop sales opportunities
• Answer customer’s questions and offer professional support regarding their business needs
• Create and maintain a database of current and potential customers
• Stay informed about competitors strategies, products and services
• Where necessary, support marketing/sales efforts such as trade shows, exhibits, and other events
• Provide information about company products and services, charges, service conditions, and service availability
• Ensure the products recommended meets the vehicle requirements and safety necessities
• Recommend products from Kal Tire core product line
• Suggest service and maintenance options for long term vehicle safety and reliability

Skills

• Minimum 1 years' sales experience
• Experience in inside sales and customer service (preferably phone or remote sales)
• Experience working with CRM or customer database systems
• Professional and diplomatic approach
• Customer-oriented, adaptable and responsive to various customer inquiries
• Proficient with computer applications and tools
• Ability to work on multiple applications at a time
• Results-focused with solid verbal and written communication skills
• Grade 12 or equivalent
• Valid drivers license required
• Open availability to cover shifts during operational hours which will include early morning, evening and potentially weekends
• Travel will be required (approximately 3-4 times per year), primarily within Canada, with a possibility of travel to the US
• Ability to work remotely/work-from-home setup
• Candidates based in the Okanagan region will be required to work 100% in-office (Vernon, BC)
• Candidates must have the ability to complete onboarding in office (Vernon, BC) for the first week on the job
• Tire industry experience an asset
• Ability to speak an additional language an asset (i.e. French, Punjabi, Hindi)

Benefits

• Extended group health, dental, and vision benefits are available to all eligible full-time and part-time permanent employees.
• Employee Assistance Program.
• A group RRSP/DPSP matching program.
• Discount on tires and mechanical services.
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

Company Overview