Services Representative - Entry Level Project Manager

PureSpectrum is a rapidly growing market research and insights platform that simplifies technology for researchers. The Services Representative will manage multiple customer projects, ensuring successful delivery and exceeding customer expectations through a customer-first mindset.

Responsibilities

• Provide clear and timely updates to clients through email and calls
• Support project setup and launch, including reviewing requirements and joining kick-off calls
• Create and maintain project records, bids, and tracking updates in Pipedrive and other tools
• Learn PureSpectrum’s products, processes, and platforms to support accurate project delivery
• Help ensure projects are delivered on time, within budget, and meet quality standards
• Manage simple to moderately complex projects with guidance; assist senior team members on more complex work
• Review data for accuracy, perform quality checks, and help identify potential issues early
• Follow established processes and share feedback that helps improve project and team performance
• Work closely with Sales to support a strong client experience and future business opportunities
• Build positive relationships with clients and internal teams, representing Client Services professionally
• Support team initiatives, training, and general tasks as needed in a fast-paced environment

Skills

• Bachelor's degree in Business, Marketing, Analytics, Social Sciences, or a related field
• Strong interest in data — comfortable reviewing spreadsheets, spotting trends, and double-checking information for accuracy
• Basic to intermediate Excel skills, with willingness to learn more (formulas, filters, pivot tables are a bonus but not required)
• Clear written and verbal communication skills, especially when working with clients or cross-functional teams
• Ability to manage multiple tasks at once, stay organized, and adapt to changing priorities
• Comfortable learning new technology platforms and tools
• Strong problem-solving skills with the ability to think critically and ask good questions
• Proactive, curious, and eager to grow in a fast-paced environment
• Ability to build positive relationships and work well across teams

Benefits

• Robust medical and dental coverage
• Hybrid work schedule
• Group workouts at a private training facility to support your physical and mental well-being
• Paid parental leave
• 401(k) with percentage match
• Unlimited PTO and sick time

Company Overview