Care Concierge

K Health is a leading clinical AI company focused on delivering accessible, high-quality healthcare. The Care Concierge Agent will manage patient experiences, coordinate appointments, and provide support to ensure the clinic operates smoothly.

Responsibilities

• Develops close relationships with and serves as primary point of contact for patients
• Onboards patients and validate insurance and IDs within department SLA requirements
• Schedule appointments, follow-up visits and support the patient in navigating care outside of the virtual clinic
• Maintain detailed records of patient interactions and progress to ensure accurate information across all systems
• Communicate effectively and proactively with patients, providers and co-workers to facilitate care
• Ability to build relationships with different types of people, including clients, organization members, and health care providers
• Initiate outreach and missed appointment procedures
• Maintain strict confidentiality in accordance with HIPAA policies
• Act as an expert on the Clinic App and related systems, processes and tools
• Handle multi-channel patient communication based on the needs of the patient (phone, chat, SMS, email)
• Monitor Provider schedule adherence and performance within department’s SLAs
• Troubleshoot and document technical issues for patient resolution
• Act as a liaison between patients, clinical operations and healthcare providers while taking ownership of the patient experience

Skills

• 1+ Years in Healthcare/Hospitality experience
• Team player in a small, supportive environment
• Ability to work with phone, chat, sms and email communication
• Empathetic, trustworthy, and passionate about patient care
• Organized and flexible: handle changing needs with ease
• Tech-savvy: troubleshoot and explain to patients
• High school diploma
• Associate's/bachelor's in healthcare preferred
• Experience with Epic, Salesforce, G-Suite, Jira, and Slack

Benefits

• Hybrid work schedule with weekly lunches and stocked fridges
• Monthly social committees for company events
• 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
• Stock options for every full-time employee
• Paid parental leave
• 401k benefit
• Commuter Benefits
• Competitive health, dental, and vision insurance options

Company Overview

Company H1B Sponsorship