Associate Qualitative Research Coordinator

Alida is a rapidly growing Canadian SaaS company that specializes in community-centered research platforms. The Associate Qualitative Research Coordinator will manage online qualitative research projects for clients, ensuring timely and accurate delivery while maintaining strong client relationships.

Responsibilities

• Manage time efficiently to coordinate and execute projects for our largest global clients, working on multiple projects at a time in a deadline-driven, fast paced environment
• Liaise with external partners and internal teams to ensure timely project completion
• Monitor and report on project progress internally and externally to ensure deliverables, budgets and timelines are met
• Respond to shifts in project scope and effectively manage client expectations
• Identify and escalate risks where needed
• Complete internal documentation processes to ensure accurate resource planning and financial reporting
• Provide superior service that delights our customers
• Manage and coordinate with research and sample vendors to ensure quality and timeliness of deliverables, including reviewing screeners and reports
• Program, customize, and modify qualitative sessions and screener surveys in proprietary SaaS platforms
• Deploy screeners and monitor recruitment
• Select and schedule participants to online qualitative sessions (e.g. IDIs, focus groups)
• Troubleshoot logic and programming issues
• Follow QA processes to ensure a quality product is delivered
• Serve as primary point of contact throughout project lifecycle for clients, managing expectations and ensuring clear communication
• Build and maintain strong relationships with key client stakeholders through regular communication and proactive project updates
• Navigate client requirements while maintaining project scope, budget, and timeline integrity
• Facilitate collaboration between external vendors and clients to ensure alignment on project goals and deliverables

Skills

• College Diploma, Bachelor's or above educational degree with a focus in Business, Marketing, Market Research, or Communications
• Combined 1+ years relevant experience through internships, co-ops, academic projects, self-directed initiatives/projects or other types of work experience preferably within the software or market research industry
• Proven ability to work in a demanding and fast paced environment
• Excellent time management, organizational, and problem-solving skills
• Attention to detail
• Excellent written and verbal communication
• Ability to work in a team environment as well as independently
• Strong aptitude for technology and ability/desire to learn new software
• Prior experience in managing vendors
• Qualitative or UX research operations
• Global research experience
• Project management
• Online survey programming

Benefits

• Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.
• Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.
• Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.

Company Overview