Collections Analyst

Hasbro is a company dedicated to entertaining and connecting generations of fans through storytelling and play. They are seeking a Collections Analyst to manage and analyze outstanding accounts receivable, ensuring timely collection of payments and minimizing financial risk. The role involves direct customer interaction, issue resolution, and maintaining accurate records of collection activities.

Responsibilities

• Monitor and analyze customer accounts to identify overdue balances and prioritize collection efforts
• Contact customers via phone, email, and written correspondence to follow up on outstanding payments and negotiate payment arrangements
• Investigate and resolve payment discrepancies, disputes, or billing issues in collaboration with sales, customer service, and finance departments
• Prepare and distribute regular aging reports, collection status updates, and ad-hoc analyses to management
• Maintain detailed and accurate records of all collection activities, communications, and payment commitments in the company’s systems
• Recommend accounts for escalation, write-off, or legal action as appropriate, following established company policies
• Contribute to operational improvements and effective methods for collections and receivables management
• Support month-end and year-end closing processes related to accounts receivable

Skills

• Bachelor's degree in Finance, Accounting, Business Administration, or related field (or equivalent work experience)
• Proficiency in Portuguese (Brazil) to communicate with customers and teams in the Brazilian market
• 1-3 years of experience in collections, accounts receivable, or a similar analytical role
• Strong analytical, problem-solving, and negotiation skills
• Excellent written and verbal communication skills
• Proficiency with Microsoft Excel and other financial software; experience with SAP or other ERP systems is a plus
• Ability to work independently and as part of a team in a fast-paced environment
• High attention to detail and organizational skills
• Strong customer service orientation
• Experience in collections within a B2B environment is helpful
• Knowledge of relevant regulations and compliance standards

Benefits

• Health & Wellness: Medical, Dental, and Vision Insurance
• Time Off to Recharge: Paid Vacation & Holidays
• Financial Well-being: Generous 401(k) Match
• Life & Family Support: Paid Parental Leave
• Giving Back: Volunteer & Employee Giving Programs
• Level Up Your Skills: Tuition Reimbursement
• Exclusive Perks: Product Discounts & More!

Company Overview