[Remote] Technical Support Engineer - Kafka Connect

Note: The job is a remote job and is open to candidates in USA. Confluent is a company focused on transforming how data moves through their innovative data streaming platform. They are seeking a Technical Support Engineer to assist customers with their deployments, contribute to process development, and communicate feedback to the engineering team.

Responsibilities

• Working with customers to resolve a wide range of issues with their Confluent deployments
• Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
• Communicating with our Engineering team to provide real-time product feedback from the field
• Improving product documentation and authoring knowledge base articles
• Creating and reviewing product demos and internal tooling
• Working closely with the team behind Apache Kafka!

Skills

• Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform
• Regularly provide technical support within your current role
• Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties
• Proficiency in Java or Scala
• Experience in diagnosing, reproducing and resolving customer issues
• Desire to make customers successful through direct interaction
• Two out of these three: Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.), Operational knowledge of Java applications (stack, jmap, etc.), Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)
• Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus
• Experience with client server technologies or distributed systems

Company Overview

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