Accepting Applications for Future Opportunities - Renewals Specialist

SmartBear is a company that delivers visibility tools for developers and is seeking a Renewals Specialist to build and develop relationships with customers. The role focuses on customer retention, account growth, and driving software adoption to enhance customer loyalty and maximize license utilization.

Responsibilities

• Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
• Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
• Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
• Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success

Skills

• 1-2 years of experience in a customer facing role
• Bachelor's degree or equivalent experience
• Strong customer-focus and service orientate
• Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
• Ability to consult with customers' remotely or onsite (if needed) at the business operation and technical levels
• Ability to accomplish results working through others
• Hands on, individual contributor and collaborative team player
• Excellent written and oral communication skills, including presentation skills
• Strong analytical and problem-solving abilities
• Sales, account management or customer success experience, especially in software, a plus

Benefits

• Performance-based bonuses for eligible roles
• A generous benefits package that supports employees’ health and well-being
• Flexible time off
• Hybrid work options

Company Overview

Company H1B Sponsorship