Experienced Manager of Customer Insights for Retail Media Network – Strategic Planning, Data Analysis, and Client Growth

Introduction to blithequark

At blithequark, we are revolutionizing the retail media landscape by providing innovative solutions that drive business growth and customer engagement. As a leader in the industry, we are committed to delivering exceptional results and exceeding our clients' expectations. Our team of experts is dedicated to staying at the forefront of the latest trends and technologies, ensuring that our clients receive the best possible service and support. If you are a motivated and experienced professional looking to make a real impact, we invite you to join our team as a Manager of Customer Insights for our Retail Media Network.

Job Overview

As a Manager of Customer Insights on our Retail Media Network, you will play a critical role in driving business growth and customer engagement for our clients. You will work closely with our sales and account management teams to develop and implement media strategies that meet our clients' goals and objectives. Your expertise in data analysis, strategic planning, and client management will be essential in delivering exceptional results and exceeding our clients' expectations. You will be responsible for creating annual strategic learning plans, leading quarterly business review processes, and synthesizing disparate data into strategic recommendations for future media investments.

Key Responsibilities

• Creates annual strategic learning plans for businesses supported by our Retail Media Network
• Leads Quarterly Business Review Process with our top clients to review media performance and identify areas for improvement
• Serves as the subject matter expert for media performance reporting, providing insights and recommendations to internal partners and external clients and agencies
• Develops and implements test and learn plans to optimize media investments and drive business growth
• Oversees the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights
• Tells data stories that support key deliverables such as sales pitches and case studies
• Oversees omnichannel advertising efforts and aggregates all sources of insights to support client-facing teams
• Partners with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback
• Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to our Retail Media Network and the whole of our retail media business

Requirements and Qualifications

To be successful in this role, you will need to have a strong background in insights and analytics, as well as experience in retail media or general media analytics. You should have a Bachelor's degree in a related field such as Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative, and at least 5 years of experience in insights and analytics. Additionally, you should have experience in analytical, decision-making, and project management, as well as experience storytelling with data and presenting data stories in a compelling and easy-to-understand way.

Essential Qualifications

• Bachelor's degree in a related field such as Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative
• At least 5 years of experience in insights and analytics
• 3-5 years of experience in retail media or general media analytics
• Experience in analytical, decision-making, and project management
• Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way
• Experience with A/B testing
• Experience with Microsoft Office tools (e.g. Word, PowerPoint, Excel)
• Experience working with tools such as Tableau, Power BI, SQL, or similar tools

Preferred Qualifications

• Master's degree in a related field (e.g. Masters in Market Research, Behavioral Psychology, MBA)
• Leading teams and proven business impact
• Experience managing global teams
• Experience working in a retail environment
• Working with analytic/research software (e.g. SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.)

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, as well as opportunities for career advancement and professional growth. As a Manager of Customer Insights, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our Retail Media Network.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of collaboration, innovation, and creativity, and we are committed to supporting the well-being and success of our employees. Our company culture is built on values such as integrity, respect, and teamwork, and we strive to create an environment where everyone feels valued, supported, and empowered to succeed.

Compensation and Benefits

We offer a competitive salary range of $95,500.00 - $159,200.00 annually, as well as a range of benefits and perks. Our benefits package includes health insurance, retirement savings, and paid time off, among other things. We also offer opportunities for professional development and career advancement, as well as a positive and supportive work environment.

Conclusion

If you are a motivated and experienced professional looking to make a real impact in the retail media industry, we invite you to join our team as a Manager of Customer Insights for our Retail Media Network. With your expertise in data analysis, strategic planning, and client management, you will play a critical role in driving business growth and customer engagement for our clients. Apply now to take the first step in an exciting and rewarding career with blithequark.