Remote Customer Service Representative - arenaflex Career Opportunity in Delivering Exceptional Healthcare Support

Welcome to arenaflex: Where Heart Meets Health

At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle inspires our commitment to delivering enhanced, human-centric healthcare for a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every team member to play a transformative role in our culture and innovation. If you're passionate about making a difference in healthcare, we invite you to join our team as a Remote Customer Service Representative.

Job Overview

In this role, you will provide telephone assistance to Medicaid members and providers, addressing a wide range of inquiries, from eligibility and provider changes to requests for ID cards. Your goal will be to deliver an exceptional experience to our callers every time, leveraging your strong customer skills to resolve issues efficiently and effectively. As a Remote Customer Service Representative at arenaflex, you will be part of a dynamic team dedicated to making healthcare more personal, convenient, and affordable.

Key Responsibilities:

• Answer incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Utilize high-speed internet connectivity via an ethernet cable (Wi-Fi not permitted) to ensure secure and reliable service.
• Participate in comprehensive training provided by arenaflex, which includes equipment and ongoing support to ensure your success.
• Adhere to the training schedule (first 6 weeks: 8:30 AM - 5:00 PM EST, Monday through Friday) and production schedule (8:30 AM - 5:00 PM EST, Monday through Friday).

Requirements for Success

To excel in this position, you must meet the following requirements:

Required Qualifications:

• Reside within 50 miles of Charleston, WV, and be able to commute to the office when necessary due to prolonged technical issues.
• Demonstrate effective communication skills, both orally and in written form, to engage with members and providers.
• Meet performance standards, attendance requirements, and call quality goals, showcasing your ability to work independently and manage your time efficiently.
• Prove self-sufficiency in a remote work environment, leveraging your organizational skills to maintain productivity.

Preferred Qualifications:

• Experience working remotely in a call center setting, with a proven track record of success in similar roles.
• Familiarity with Medicaid and Medicare, demonstrating your understanding of healthcare systems and regulations.

Education and Compensation

A high school diploma or equivalent is required for this position. The typical pay range for this role is $17.00 - $25.15 per hour, depending on experience, education, geography, and other relevant factors. arenaflex offers a comprehensive benefits package, including medical, dental, and vision benefits, a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and numerous well-being programs. Our employees also enjoy paid time off, holidays, and discounts on products and services.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our team members. You will have access to free development courses, education assistance, and opportunities for advancement within the company. Our culture values diversity, equity, and inclusion, and we strive to create an environment where everyone feels empowered to contribute and thrive.

Work Environment and Company Culture

arenaflex is dedicated to creating a positive and supportive work environment that fosters collaboration, innovation, and camaraderie. Our team members are passionate about delivering exceptional healthcare support, and we recognize the importance of work-life balance. As a remote employee, you will be part of a dynamic team that values flexibility, autonomy, and open communication.

How to Apply

If you are a motivated and customer-focused individual who shares our passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to express your interest in joining the arenaflex team. We look forward to welcoming you to our community of dedicated professionals who are making a difference in the lives of our members and providers.

Diversity, Equity, and Inclusion

arenaflex is an equal opportunity employer, committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We value diversity and encourage individuals from all backgrounds to apply. If you require a reasonable accommodation to perform essential job functions, please contact us at ColleagueRelations@arenaflex.com. We will make every effort to respond to your request within 48 business hours and work towards a solution.

Join the arenaflex Team Today!

Don't miss this opportunity to join a dynamic team that is shaping the future of healthcare. Apply now to become a Remote Customer Service Representative at arenaflex and start making a difference in the lives of our members and providers. Apply Job!