Commercial Insights Lead

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official and/or email address regarding next steps in our interview process. Please Note: • Pharma Cord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an or email address, or through our scheduling platform, Calendly. • We will never request your bank account information at any stage of the hiring process. • We will never send a check (electronic or physical) to purchase home office equipment. If you receive any suspicious communication regarding employment with Pharma Cord, please report it to our Talent Acquisition team immediately at Our Company: Pharma Cord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy. We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists. We are Pharma Cord, a purpose-driven organization on a rapid growth journey. Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources. The Commercial Insights Lead responsibilities include, but are not limited to the following: Operational Management • Understands client objectives and incorporates into deliverable insights • Provides analytical support of data interpretation and timely delivery to set of clients • Proactively identifies opportunities for improvements in scope of service and/or efficiency in the delivery of service • Evaluates data and provides actionable insights that drive the Program forward consistent with client objectives Team selection, hiring, training and development • Helps to identify talent for open positions including development of internal candidates to prepare for promotional opportunities • Works proactively with leadership team and Human Resources to develop a steady pipeline of candidates • Training, development and retention of team Assists with client support and team oversight on: • Production, review, and summary of client deliverables including quarterly business reviews • Supports data quality processes, maintaining a streamlined approach to monitor and alert • Leads team initiatives with goal of improvement • Support ad hoc projects and tasks as needed • Analytical support through the analysis and interpretation of data • Analytical support for multiple projects simultaneously, establishes timelines, and coordinates with internal and external resources • Advising cross-functional partners on key data/analytics enhancements to enable superior analytical capabilities • Develop, extend, and improve analytics processes to ensure consistent delivery of actionable data and insights to key internal and external leaders • Builds positive, long lasting, rapport with strategic clients • Participates in strategic client meetings related to open case reports, training needs, complex account customizations and/or escalated issues • Develops, prepares and analyzes reports for management review, and presents to various levels of management • Provides industry or company knowledge and expertise as appropriate • Finds creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, to help cultivate a highly informed and more effective organization. • Identifies opportunities for improvement as it relates to exceeding key performance indicators and program enhancements, consulting with the Pharma Cord leadership team as needed • Facilitates KPI reporting • Drives team initiatives to act as a Liaison between Operations and IT • Works cross-functionally to achieve long term solutions to strategic client issues or requests • Sometimes travels onsite to visit assigned strategic clients and partners This job might be for you if (must have requirements of the role): The candidate must possess the following personal attributes: • Exceptional client service skills • Ability… Apply tot his job Apply To this Job