Insurance Customer Service Representative | Blue Cross Blue Shield of Alabama Careers

Join Blue Cross Blue Shield of Alabama Careers as an Insurance Customer Service Representative! Blue Cross Blue Shield of Alabama is a trusted leader in health insurance, dedicated to supporting the health and well-being of our community. We pride ourselves on a professional, inclusive culture that fosters growth and values each team member’s contribution. If you're passionate about helping others and want to build a meaningful career in healthcare insurance, this opportunity is for you. As an Insurance Customer Service Representative, you will play a vital role in guiding our members through their health insurance benefits. With a focus on clarity and empathy, you will support our clients from diverse backgrounds, ensuring their needs are met with professionalism and care. Blue Cross Blue Shield of Alabama offers a rewarding career path with opportunities for personal and professional development. Explore rewarding jobs at Blue Cross Blue Shield of Alabama and start your journey with an organization committed to community health and employee success—browse our openings today and join a team where your work truly matters. Key Responsibilities: • Respond promptly and accurately to member inquiries regarding health insurance policies and coverage. • Utilize CRM software to document member interactions and update account information efficiently. • Assist members in resolving billing issues, claims processing, and coverage questions with patience and clarity. • Collaborate closely with internal teams to ensure accurate and timely service delivery. • Stay informed on updates and changes in health insurance regulations and company policies. Essential Qualifications: • High school diploma or equivalent; associate’s or bachelor’s degree preferred. • Proven experience in customer service, ideally within the health insurance or healthcare sector. • Strong communication skills, both verbal and written, with an empathetic approach. • Familiarity with health insurance policies and terminology. • Proficiency in CRM software and basic computer applications. • Effective problem-solving skills and the ability to manage multiple priorities. Benefits & Perks: • Competitive salary with performance-based incentives. • Comprehensive health insurance coverage including medical, dental, and vision plans. • 401(k) retirement plan with company match to support your future. • Tuition assistance programs to encourage continued education and professional growth. • Work-life balance initiatives including flexible and remote work options. • Supportive, diverse, and inclusive workplace culture focused on employee well-being. Ready to take the next step in your career with Blue Cross Blue Shield of Alabama? Apply now to become part of a company that values your expertise and supports your growth. Explore a range of blue cross blue shield alabama careers or learn about opportunities similar to arkansas blue cross blue shield careers from industry peers. Don’t miss your chance to contribute within a respected organization—visit our careers page and submit your application for jobs at Blue Cross Blue Shield of Alabama today. Apply tot his job Apply To this Job