Experienced Production Support Coordinator for Remote Customer Support and Calling Jobs from Home at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading player in the private sector, renowned for its commitment to delivering exceptional customer experiences through innovative solutions and dedicated support teams. As a pioneer in the industry, arenaflex continues to push boundaries, leveraging cutting-edge technology to enhance its services and expand its global reach. The company's mission is built on a foundation of excellence, diversity, and inclusivity, fostering a work environment that encourages growth, creativity, and collaboration. If you're passionate about making a difference in the lives of customers and contributing to a dynamic, forward-thinking organization, arenaflex invites you to explore its exciting opportunities.

Job Overview

The Production Support Coordinator role at arenaflex is a unique blend of technical expertise, administrative acumen, and customer-centric approach. As a key member of the team, you will be responsible for ensuring seamless programming and content delivery to all districts, including live content transmission to partnership clients worldwide. This position requires a deep understanding of creation aspects, coordination, and support perspectives, making it an ideal opportunity for individuals with a passion for media, technology, and customer support.

Key Responsibilities

• Satisfy programming and creation feeds to all districts, including live content delivery to partnership clients around the world.
• Create clips and features using the QCut system and distribute the content globally via feed or file delivery.
• Utilize ADT, Media Search, and feed program to find content for distribution.
• Update all VC and Fiber plans for feedings related to the agencies.
• Support programming by using Photoshop and Art Director to create and upload thumbnails for ESPN Watch, as well as upload content to the digital platform for different regions.
• Distribute and deliver daily live feed rundowns to partnership clients.
• Coordinate and troubleshoot any feed issues with various internal and external partners.
• Input cut and/or refeed requests into Partnership Administrator for tracking and distribution to the districts.
• Perform technical role/responsibilities within the TVU Producer platform for various global shows.
• Assist the Project Desk with TVU Packs and camera equipment shipment for remote productions.
• Provide updated information continuously to all authorities; information such as Edge Store changes, Production room changes, etc.
• Scope of administrative/coordination/support activities includes routine administrative procedures.
• Knowledge of receiving and delivery of content via file (FTP, Hand-off it, We transfer, etc.)

Essential Qualifications

To excel in this role, you should possess:

• A Bachelor's Degree in a relevant field.
• Knowledge of all creation aspects, including but not limited to: Studio, Events, and ENG.
• Knowledge of allocated areas of coordination.
• Support perspectives required by all daily processes.
• Basic knowledge of Photoshop.
• Preferred but not required: knowledge of sports and proficiency in Spanish (written and spoken).

Preferred Qualifications

While not mandatory, the following qualifications can significantly enhance your application:

• At least 2 years of related administrative and creation support work experience.
• Familiarity with Spanish, both written and spoken, is a plus.

Skills and Competencies

To succeed as a Production Support Coordinator at arenaflex, you should demonstrate:

• Excellent communication and interpersonal skills.
• Strong technical skills, including proficiency in Photoshop and experience with content management systems.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong problem-solving skills, with the ability to troubleshoot and resolve issues efficiently.
• Collaborative mindset, with a willingness to work closely with internal and external partners.
• Adaptability and flexibility, with a positive attitude towards change and new challenges.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Production Support Coordinator, you will have access to:

• Comprehensive training programs, designed to enhance your technical and soft skills.
• Opportunities for career advancement, with a clear path for professional growth.
• A dynamic and supportive work environment, encouraging collaboration and knowledge sharing.
• Regular feedback and performance evaluations, helping you set and achieve your goals.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and empowering. Our company culture is built on the principles of:

• Respect and empathy, valuing the contributions and perspectives of all employees.
• Innovation and creativity, encouraging experimentation and learning from failures.
• Collaboration and teamwork, fostering a sense of community and shared purpose.
• Continuous improvement, striving for excellence in all aspects of our operations.

Compensation, Perks, and Benefits

As a Production Support Coordinator at arenaflex, you can expect:

• A competitive salary range of $20-30 per hour.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and development, with a focus on continuous learning and skill enhancement.
• A dynamic and supportive work environment, with a positive and inclusive company culture.

Conclusion

If you're passionate about delivering exceptional customer experiences, working in a dynamic and innovative environment, and contributing to a company that values diversity and inclusivity, we invite you to apply for the Production Support Coordinator role at arenaflex. With its competitive compensation package, comprehensive benefits, and opportunities for growth and development, this position offers a unique chance to advance your career and make a meaningful impact in the industry. Don't miss this opportunity to join a team of dedicated professionals who share your passion for excellence and customer satisfaction. Apply now and take the first step towards an exciting and rewarding career at arenaflex!