Experienced Senior Program Manager, Customer Service - Part Time Remote Opportunity with arenaflex

Introduction to arenaflex

At arenaflex, we are driven by a passion to be the most customer-driven organization in the world. Our mission is to build a place where customers can find and buy anything online, and we are committed to making a lasting impact on the world. To achieve this, we need exceptionally talented, bright, and driven individuals who share our vision and are passionate about delivering exceptional customer experiences. If you are looking for an opportunity to make a difference and be part of a dynamic team, this is your chance to join arenaflex and shape the future of customer service.

Job Overview

arenaflex's Customer Service (CS) organization is seeking an experienced Program Manager to join the Worldwide Customer Programs (WWCP) team. As a vital member of the WWCP Program Management team, you will be responsible for driving high-visibility programs that directly impact the customer experience globally. The ideal candidate will possess and execute complex projects and programs, and will be recognized as a thought leader and innovator within the organization. The role will focus on driving initiatives for new scope organization tools and software launches and expansion activities, as well as continuous improvement program delivery.

Key Responsibilities

• Scope and deliver complex, business-critical projects from start to finish, and drive and shape the overall program's strategy and roadmap.
• Define business and systems requirements working with internal and external stakeholders.
• Define and execute the project plan from design to delivery, securing resources, and managing execution.
• Clearly communicate objectives, roles, responsibilities, and desired outcomes.
• Liaise with all departments, including technical teams, to ensure significant areas are engaged to develop expectations within their area to support project expectations.
• Support partner teams to refine processes and increase efficiency in line with program goals.
• Engage with stakeholders across multiple geographies and time zones.
• Make appropriate trade-offs to optimize time-to-market in consultation with stakeholders.
• Manage multiple internal and external, cross-functional, and remote stakeholders.
• Develop change management processes related to program rollout and ongoing support.
• Track delivery against program targets and implement recommendations to improve program services and efficiencies.

Essential Qualifications

• 3+ years of experience working cross-functionally with tech and non-tech teams.
• 3+ years of team management experience.
• 3+ years of cross-functional project delivery experience.
• 3+ years of program or project management experience.
• Experience defining program requirements and using data and metrics to determine improvements.

Preferred Qualifications

• Experience presenting, analyzing, and delivering results to senior leadership.
• Bachelor's degree in a relevant field.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Senior Program Manager, Customer Service, you will have the opportunity to work on complex and challenging projects, develop your skills and expertise, and take on new responsibilities as you grow in your career. You will also have access to training and development programs, mentorship, and coaching to help you achieve your career goals.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that values innovation, creativity, and collaboration. Our company culture is built on a foundation of respect, trust, and open communication, and we are committed to creating a work environment that is inclusive, diverse, and supportive. As a remote employee, you will be part of a global team that is connected by a shared passion for delivering exceptional customer experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary of $27/hour, as well as a range of perks and benefits that are designed to support your well-being and career growth. These may include health insurance, retirement savings plans, paid time off, and access to training and development programs.

Conclusion

If you are a motivated and experienced program manager who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join arenaflex as a Senior Program Manager, Customer Service. As a part-time remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and global team. Don't miss this chance to make a difference and shape the future of customer service at arenaflex. Apply now and take the first step towards an exciting and rewarding career with our team!

Apply now and become a part of the arenaflex team!