Experienced Customer Service Specialist for Revenue Cycle Management - Remote Opportunity in Cincinnati, OH

Welcome to arenaflex

arenaflex is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Our mission is to keep communities healthy by keeping hospitals healthy, and we recognize that healthcare requires a human touch. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference.

About the Opportunity

We are seeking an experienced Customer Service Specialist to join our team in Cincinnati, OH. As a Customer Service Specialist, you will perform all customer service and collection duties that occur in Revenue Cycle with knowledge of all areas of Patient Financial Services. This is a remote opportunity, allowing you to work from the comfort of your own home while still being part of a dynamic and innovative team.

Job Summary

The Customer Service Specialist performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to:

• Answering patient questions regarding statements
• Posting guarantor payments
• Setting up payment plans within our policies
• Researching and resolving issues with accounts that have been identified by patients
• Reaching out to appropriate departments to resolve any requests made by patients
• Connecting patients with financial counseling department for charity screening
• Communicating patient balances
• Meeting collection goals as set by department
• Providing excellent customer service for all of our patients

You will also communicate and partner with other areas of arenaflex and Revenue Cycle to resolve customer service issues and perform other duties as assigned.

Employment Qualifications

To be successful in this role, you will need:

• Minimum 1-2 years of experience in the healthcare industry
• High School Diploma or GED
• Critical thinking and problem resolution skills
• Experience in customer service and call center operations is preferred
• Knowledge of physician and hospital operations, compliance, and provider relations is also preferred

arenaflex offers a comprehensive benefits package, including healthcare, time off, retirement, and well-being programs. We also invest in your professional development, providing opportunities for growth and innovation.

Certifications and Professional Development

As a Customer Service Specialist at arenaflex, you will have the opportunity to obtain a professional certification relevant to your field, such as the CRCR certification, which is employer-funded. We also offer tuition reimbursement and quarterly and annual incentive programs for employees who go above and beyond.

Our Culture and Values

arenaflex is a place where associates can do their best work and be their best selves. We put people first, last, and always. Our culture is rooted in collaboration, growth, and innovation. We believe in empowering people and giving them the tools and resources needed to thrive. Some of the benefits of working at arenaflex include:

• Associate Benefits: comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family
• Growth: opportunities for professional development and certification
• Recognition: quarterly and annual incentive programs for employees who go above and beyond
• Innovation: a dynamic and innovative work environment that encourages collaboration and growth
• Work-Life Flexibility: remote work opportunities and flexible scheduling
• Leadership: a leadership team that is committed to empowering people and giving them the tools and resources needed to thrive

Diversity, Equity, and Inclusion

arenaflex is an equal employment opportunity employer. We are committed to diversity, equity, and inclusion, and we prohibit discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

What We Offer

As a Customer Service Specialist at arenaflex, you can expect:

• A competitive salary and benefits package
• Opportunities for growth and professional development
• A dynamic and innovative work environment
• A culture that values collaboration, growth, and innovation
• A leadership team that is committed to empowering people and giving them the tools and resources needed to thrive

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to be considered for this position.

Conclusion

arenaflex is a leading provider of technology-enabled revenue cycle management solutions, and we are committed to keeping communities healthy by keeping hospitals healthy. We believe that our people are the most important part of who we are, and we are looking for talented and motivated individuals to join our team. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Thank you for considering a career at arenaflex!