**Experienced Customer Support Specialist – 10am-6pm ET Work Schedule at blithequark**

Are you passionate about delivering exceptional customer experiences and contributing to a mission-driven organization? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Support Specialist. Our team is dedicated to making a meaningful impact in the lives of patients and their families affected by blood cancers. As a key member of our support staff, you will play a vital role in helping us achieve our mission: to cure leukemia, lymphoma, Hodgkin's disease, and myeloma, and improve the quality of life of those affected by these diseases. **About blithequark** blithequark is a mission-centric organization that combines local delivery with national power to relentlessly pursue cancer cures. Our team is comprised of passionate individuals who share a common goal: to make a difference in the lives of those affected by blood cancers. We believe that every interaction, every conversation, and every connection has the potential to inspire hope, foster resilience, and drive progress towards a cure. **Job Summary** As an Experienced Customer Support Specialist at blithequark, you will be responsible for providing exceptional internal and external customer service through various channels, including phone, email, chat, and other avenues. You will serve as the primary point of contact for external customers, addressing their inquiries, concerns, and issues in a timely and professional manner. In addition to providing customer support, you will perform a variety of internal operational support functions related to addressing customer issues and contribute to the overall success of our organization. **Core Responsibilities/ Primary Duties** * Provide exceptional internal and external customer service through various channels, including phone, email, chat, and other avenues * Serve as the primary point of contact for external customers, addressing their inquiries, concerns, and issues in a timely and professional manner * Respond to customer inquiries, resolve issues, and escalate complex problems to senior support staff or management as needed * Perform a variety of internal operational support functions related to addressing customer issues, including data entry, record-keeping, and reporting * Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless customer experiences * Stay up-to-date on product knowledge, industry trends, and best practices in customer support to provide informed and effective solutions * Participate in ongoing training and professional development to enhance skills and knowledge * Contribute to the development and implementation of customer support processes and procedures * Analyze customer feedback and provide insights to inform business decisions and improve customer experiences **Essential Qualifications** * 2+ years of experience in customer support or a related field * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Proficiency in customer relationship management (CRM) software and other technical tools * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * High school diploma or equivalent required; bachelor's degree preferred **Preferred Qualifications** * Experience working in a non-profit or healthcare organization * Knowledge of blood cancers and their impact on patients and families * Experience with customer support software and tools, such as Zendesk or Freshdesk * Certification in customer support or a related field * Fluency in multiple languages **Skills and Competencies** * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong attention to detail and organizational skills * Ability to think critically and creatively * Proficiency in customer relationship management (CRM) software and other technical tools * Ability to work independently and as part of a team * Strong customer service skills, with a focus on empathy, patience, and understanding **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As an Experienced Customer Support Specialist, you will have opportunities to: * Participate in ongoing training and professional development to enhance skills and knowledge * Collaborate with internal teams to develop and implement customer support processes and procedures * Contribute to the development of new products and services that meet the needs of our customers * Take on additional responsibilities and leadership roles within the organization * Pursue certifications and advanced degrees in customer support or a related field **Work Environment and Company Culture** blithequark is a dynamic and supportive work environment that values diversity, equity, and inclusion. Our team is comprised of passionate individuals who share a common goal: to make a difference in the lives of those affected by blood cancers. We offer a range of benefits and perks, including: * Flexible work schedule, including remote work options * Comprehensive health insurance and wellness programs * 401(k) matching and retirement savings plan * Paid time off and vacation days * Professional development opportunities and training * Collaborative and supportive work environment **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Salary range: $45,000 - $60,000 per year * Comprehensive health insurance and wellness programs * 401(k) matching and retirement savings plan * Paid time off and vacation days * Professional development opportunities and training * Collaborative and supportive work environment **How to Apply** If you are passionate about delivering exceptional customer experiences and contributing to a mission-driven organization, we invite you to apply for the Experienced Customer Support Specialist position at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job