**Experienced Virtual Customer Representative – Phoenix Valley**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where every interaction matters? Look no further! blithequark is seeking an Experienced Virtual Customer Representative to join our team in the Phoenix Valley area. As a Virtual Customer Representative, you will be the face of our company, providing top-notch support to our customers across the USA. If you're a motivated, tech-savvy individual with a knack for problem-solving and a love for helping others, we want to hear from you! **Who We Are** At blithequark, we believe that freedom is the key to unlocking your full potential. That's why we're committed to providing a work environment that allows you to thrive, both personally and professionally. Our Virtual Customer Representative role is designed to give you the flexibility and autonomy you need to succeed, while also providing the support and resources you need to excel. With a focus on customer satisfaction, team collaboration, and career growth, we're the perfect fit for anyone looking for a dynamic and rewarding career in customer service. **What You Will Do** As a Virtual Customer Representative, you will be responsible for delivering exceptional customer experiences through phone, email, and chat interactions. Your primary goal will be to resolve customer issues, answer questions, and provide solutions that exceed our customers' expectations. Here are some key responsibilities you'll be expected to fulfill: * **Customer Champion**: You will be the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in, and we know that you can be part of that solution. On average, you will take about 4+ calls per hour from our customers across the USA. * **Technology Troubleshooter**: When it comes to explaining cellular phones, billing, or answering general questions from our customers, you will be the expert. Not only will you be able to answer questions, but you will also be the solution! Customers will require assistance with how to operate their phone, including changing a SIM card, downloading apps, or adding contacts to their phone. * **Highly Organized and Motivated**: This role requires you to be at your best throughout your entire shift. Since you will be working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift, except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace. * **Team Player**: We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of blithequark. This means we work collaboratively and appreciate each other's differences, strengths, and talents. **What's in it for You** As a Virtual Customer Representative at blithequark, you can expect a range of benefits that will make your career and personal life easier and more enjoyable. Here are some of the perks you can look forward to: * **Flexibility in Schedule**: We offer full-time, part-time, and split-shift options to fit your lifestyle and needs. * **Competitive Wage and Savings**: ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out! * **Career Growth**: You are in charge of your career at blithequark and have the freedom to grow. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics. * **Paid Training**: Full-time, 5-week training that is 100% paid! * **Dynamite Benefits**: Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?) **What Skills You Need** While we'll provide the training and support you need to succeed, here are some essential skills and qualifications we're looking for in a Virtual Customer Representative: * **Right Attitude**: Come prepared with an attitude focused on learning and creating great experiences for our customers. * **Experience**: A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience is preferred. * **Office Computer Skills**: You will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet). * **Work from Home Requirements**: + **Internet Connection**: You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data. + **Distraction-Free Workplace**: You will need to provide an office setting in your home. Somewhere you can close out the world and noise so the customer can hear YOU. + **Location**: While you will work from home, you must be within 50 miles of a blithequark facility. This is because we believe you should have the freedom to have team interaction when you choose. There is also an on-site and off-site IT support as needed. **About blithequark** Founded in 1995, blithequark is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, blithequark is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., blithequark has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. blithequark phones, devices, and plans are available nationwide through more than 50 company-owned neighborhood stores, online at blithequark.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with blithequark on Facebook, Instagram, and Youtube for tutorials, features, applications, and company news. **Pre-employment background check and drug screen is required.** If you're ready to take your career to the next level and join a dynamic team that's passionate about delivering exceptional customer experiences, apply now to become a Virtual Customer Representative at blithequark! Apply to this job Apply for this job