Experienced HR Customer Support Specialist – Open Enrollment and Benefits Administration Expert

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and fostering a culture of innovation and excellence. As a leader in the industry, we recognize the importance of having a dedicated team that can provide top-notch support to our clients. We are seeking an experienced and highly skilled HR Customer Support Specialist to join our team, focusing on Open Enrollment and Benefits Administration. If you have a passion for delivering world-class customer service, are proficient in new technologies, and thrive in fast-paced environments, we encourage you to apply for this exciting opportunity.

Job Summary

As an HR Customer Support Specialist at blithequark, you will play a critical role in responding to customer inquiries related to Open Enrollment via written internet-based email or case sessions. Your expertise will be essential in resolving customer open enrollment inquiries regarding EDI files and COBRA, documenting customer information, and configuring settings as required by each case. You will also communicate necessary updates to carriers, partners, customers, and internal teams, ensuring seamless collaboration and exceptional customer satisfaction.

Key Responsibilities

• Manage a high volume of cases and client load to meet service level agreements, responding to customers in a timely fashion with relevant updates and providing world-class customer service.
• Apply strong problem-solving, troubleshooting, and data management skills to resolve complex customer inquiries and issues.
• Set and reset expectations clearly, demonstrating excellent communication skills both verbally and in writing, ensuring that customers are informed and satisfied throughout the support process.
• Proactively address challenges and opportunities, taking ownership of customer issues and working collaboratively with internal teams to resolve them efficiently.
• Stay up-to-date with new technologies and adopt them to enhance customer support processes, improving overall efficiency and effectiveness.

Essential Qualifications

To be successful in this role, you will need to possess exceptional communication and follow-up skills, with a strong attention to detail and the ability to work in a fast-paced environment. You should be proficient in new technologies and have a proven track record of prioritizing and multi-tasking. Additionally, you should be a creative team player who can work both independently and collaboratively to achieve common goals.

• Exceptional communication and follow-up skills, with a strong attention to detail.
• Proficiency in new technologies and a willingness to adopt them to enhance customer support processes.
• Takes ownership and proactively addresses challenges and opportunities.
• Creative team player with the ability to work both independently and collaboratively in a fast-paced environment.
• Track record as an enthusiastic team player with proven ability to prioritize and multi-task.

Preferred Qualifications

While not required, experience in the HCM or benefits sector is highly preferred, as is a Bachelor's degree or equivalent experience. Ideally, you will have 3+ years of experience in a customer support or implementation type role, with knowledge of Open Enrollment, EDI files, COBRA, Benefits Administration, Insurance, and Payroll.

• Experience in the HCM or benefits sector preferred but not required.
• Bachelor's degree or equivalent experience required.
• 3+ years in a customer support or implementation type role preferred.
• Knowledge of Open Enrollment, EDI files, COBRA, Benefits Administration, Insurance, and Payroll preferred but not required.

Skills and Competencies

To excel in this role, you will need to possess a unique blend of technical, business, and interpersonal skills. These include:

• Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, carriers, partners, and internal teams.
• Proficiency in data management and analysis, with the ability to interpret and apply data insights to improve customer support processes.
• Strong attention to detail, with the ability to accurately document customer information and configure settings as required.
• Ability to work in a fast-paced environment, prioritizing and multi-tasking to meet service level agreements and customer expectations.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an HR Customer Support Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, designed to equip you with the skills and knowledge needed to succeed in your role.
• Ongoing training and development opportunities, including workshops, webinars, and conferences.
• Coaching and mentoring from experienced professionals, who can provide guidance and support to help you achieve your career goals.
• Opportunities for career advancement, with a range of roles and responsibilities available within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on a foundation of innovation, excellence, and collaboration, with a strong focus on delivering exceptional customer experiences. As an HR Customer Support Specialist, you will be part of a talented and dedicated team, working together to achieve common goals and drive business success.

• Dynamic and supportive work environment, with a range of amenities and benefits available to employees.
• Collaborative and inclusive company culture, with a strong focus on teamwork and communication.
• Opportunities for socialization and networking, including team-building events and activities.
• Flexible working arrangements, including remote work options and flexible hours.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits available to our employees. These include:

• Competitive salary and bonus structure, with opportunities for career advancement and growth.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement savings plan, with company match and vesting schedule.
• Flexible working arrangements, including remote work options and flexible hours.
• Opportunities for professional development and growth, including training and education assistance.

Conclusion

If you are a motivated and experienced HR Customer Support Specialist, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role at blithequark. With our commitment to innovation, excellence, and customer satisfaction, we offer a dynamic and supportive work environment, with a range of opportunities for career growth and development. Don't miss out on this opportunity to join our team and contribute to our mission of delivering exceptional customer experiences. Apply now to take the first step in your new career journey!