Conversational AI Designer, Healthcare (Snr. / Jr.)

About the Role We're seeking a Senior Conversational AI Designer to lead the development of healthcare conversational agents that serve patients, providers, and healthcare organizations. This is a hands-on role where you'll spend 80%+ of your time crafting and optimizing prompts while building expertise in healthcare workflows, conversation design, and AI product strategy. You'll be our first line of defense for conversation quality, working directly with healthcare clients to understand their workflows, then translating those into scalable, reusable bot templates. As our platform grows, you'll identify patterns that enable us to move from custom implementations to productized solutions. What You'll Do Core Prompt Engineering & Conversation Design (80%+) • Design and optimize prompts for healthcare Q&A bots, virtual companions, health screening agents, and appointment conversion bots • Create conversation flows that handle complex healthcare scenarios including policy-specific questions, medical hardship support, and patient engagement • Continuously iterate on prompts based on real patient interactions, testing data, and feedback loops • Build reusable prompt libraries and conversation templates that maintain quality while enabling customization Healthcare Domain & Client Learning • Interview nurses, doctors, and healthcare staff to understand real-world workflows and conversation patterns • Learn client-specific policies, procedures, and terminology to create accurate, compliant conversational experiences • Design realistic test scenarios that reflect actual patient interactions and edge cases • Call healthcare provider offices to research and improve conversational quality and authenticity Product Development & Pattern Recognition • Collaborate with engineering to implement multi-agent architectures with technical support • Identify opportunities to productize repeatable workflows, reducing custom development overhead • Scope down complex client requirements into lean MVPs that can be launched and iterated • Test end-to-end patient experiences for new AI features, models, and platform capabilities • Serve as primary user of our internal AI agent platform, providing insights that inform product roadmap Quality Assurance & Testing • Design and execute comprehensive test scenarios for prompt quality, conversation flow, and user experience • Conduct user acceptance testing for new conversational AI features and model deployments • Develop testing frameworks that ensure consistent conversation quality across different healthcare use cases What You Bring Required Experience • 3-5 years of experience in conversational AI, prompt engineering, linguistics, or related field • Advanced experience with ChatGPT, Claude, or similar LLM tools, including custom prompt development • Strong analytical and pattern recognition skills, with ability to identify scalable solutions from custom implementations • Experience designing conversation flows, dialogue systems, or user experience for complex workflows • Proven ability to learn new domains quickly and translate business requirements into technical solutions Preferred Qualifications • Background in analytical linguistics, computational linguistics, or cognitive science • Experience in healthcare technology, medical terminology, or patient-facing applications • Familiarity with AI/ML concepts including prompt engineering techniques, RAG, fine-tuning, or model evaluation • Experience with product management methodologies, lean startup principles, or MVP development • Track record of working with clients or stakeholders to gather requirements and scope projects Personal Qualities • Pragmatic problem-solver who thrives in ambiguous, fast-paced startup environments • Strong communication skills with ability to synthesize complex information from subject matter experts • Detail-oriented with commitment to conversation quality and patient safety • Curious about emerging AI technologies and comfortable with iterative development Growth Opportunities This role offers significant growth potential as our platform and client base expand. You'll have opportunities to: • Develop deep healthcare domain expertise while building cutting-edge AI products • Evolve into AI product strategy and platform architecture as the team scales • Lead conversation quality standards across multiple healthcare verticals • Shape the future of AI-powered patient engagement and healthcare workflows Location & Team • Austin, TX • Small, collaborative team environment where your work directly impacts patient experiences • Work closely with the GM, Agent Platform and Product who somehow convinced therapists to teach her about patient communication (they're probably regretting it). Obsessed with measuring whether AI can actually be funny AND helpful. Builds modular systems because apparently even empathy needs to scale. Note that compensation will vary based on level and years of experience. We're building the future of healthcare AI, one conversation at a time. If you're excited about combining linguistic expertise with healthcare impact, we'd love to hear from you. Created at 2025-08-28 15:55:35 Updated at 2025-12-11 18:20:02 Location: Remote (New York, USA); In-office (Austin, TX); About Hello Patient: About Us Hello Patient is transforming how healthcare communicates, replacing missed calls, voicemails, and endless phone tag with autonomous AI agents that engage patients 24/7. Our founding team spent 3.5 years scaling Carbon Health through hypergrowth, watching frontline staff drown in administrative overhead while patients waited on hold. We saw a broken system up close: overworked clinicians, frustrated patients, and communication failures that cost time, money, and outcomes. So we built something better. Our platform handles the entire patient journey, from acquisition to scheduling to retention—through intelligent, human-like voice and SMS conversations. Fully integrated with the healthcare systems providers already use, Hello Patient gives teams back their time while helping patients get the care they need—without friction, without delay. We’re backed by 8VC, Bling Capital, and Max Ventures, and we’re building the future of healthcare communication, one perfectly timed conversation at a time. Core Values • Empathy over automation: We build AI that feels human, not robotic. Every interaction should make patients and providers feel understood and respected. • Trust through transparency: We do what we say, and we say what we do. We earn the confidence of patients, partners, and teammates through clear intent and consistent action. • Curiosity without ego: We ask hard questions, challenge our own assumptions, and chase clarity. Every mistake is a lesson. Every success, a launchpad. More about this company: https://www.linkedin.com/company/hello-patient/Open positions: • Hello Patient - Quality Assurance Specialist Manager (Copy) • Hello Patient - Account Executive (AE) - Dental Apply tot his job Apply To this Job