Virtual Chat Support

Virtual Chat Support Representative – Remote Company: Brooks Services Employment Type: Full-Time/Part-Time (Remote) Job Overview: Brooks Services is seeking a professional and customer-focused Virtual Chat Support Representative to join our remote team. In this role, you will assist customers through live chat, providing timely, accurate, and friendly support. This is a non-phone position ideal for individuals with strong typing skills, excellent communication abilities, and a commitment to delivering high-quality service. Key Responsibilities: • Respond to customer inquiries through live chat and messaging platforms • Provide clear and accurate information about Brooks Services’ products, services, and policies • Assist customers with account questions, troubleshooting, and general support • Document customer interactions and update records in our CRM system • Escalate issues requiring advanced support to the appropriate departments • Maintain professionalism and adhere to Brooks Services’ communication standards • Manage multiple chats simultaneously while ensuring attention to detail • Deliver excellent customer experiences and help maintain high satisfaction scores Qualifications: • High school diploma or equivalent • Prior chat support or customer service experience preferred • Strong written communication and grammar skills • Fast and accurate typing abilities • Ability to multitask and work efficiently in a remote environment • Familiarity with chat or helpdesk platforms (e.g., Zendesk, Freshdesk, Intercom) is a plus • Problem-solving mindset and ability to remain patient and professional Benefits: • Fully remote position • Competitive pay • Flexible scheduling options • Paid training • Opportunity to grow within Brooks Services • Supportive and collaborative virtual work environment Apply tot his job Apply To this Job