[Remote] ServiceNow Agentic AI Business Process Consultant (IT/OT SecOps-Now Assist, VR, SIR, TI, SPC) - Texas

Note: The job is a remote job and is open to candidates in USA. Templar Shield is a boutique consulting firm and ServiceNow Elite Partner specializing in Cybersecurity and Operational Technology. They are seeking a Business Process Consultant who will work with SOC analysts and security teams to redesign their operations using agentic AI on the ServiceNow platform. Responsibilities • Lead workshops with SOC, NOC, OT, and cybersecurity teams to map current-state processes for: • Incident triage, enrichment, and containment • Vulnerability discovery, prioritization, and remediation • Third-party threat-intelligence ingestion and correlation • Configuration and posture management • OT asset inventory, risk scoring, and incident workflows • Design optimized, AI-enhanced future-state workflows using Now Assist and agentic automation • Identify AI opportunities across SecOps and OT operations including: • AI-assisted incident summarization and recommended actions • Automated enrichment of alerts from TI, EDR, SIEM, OT monitoring tools • AI-generated vulnerability reports, exploit-context, and remediation guidance • Multi-agent triage patterns for false-positive reduction • Continuous posture evaluation using AI-driven correlation • Define prompts, guardrails, retrieval workflows, and evaluation logic for Now Assist • Translate security processes into functional designs for: • SIR (Security Incident Response) • VR (Vulnerability Response) • Threat Intelligence • Security Posture Control • OT Security Incident Response & Risk Workflows • Draft user stories, acceptance criteria, process playbooks, and functional specifications • Provide advisory on cyber frameworks including MITRE ATT&CK, NIST 800-53/82, CIS Controls, NERC CIP, TSA pipeline/aviation frameworks, ISO 27001/62443, and DOE/ICS best practices • Ensure AI implementations include transparency, accuracy checks, incident-logging, and model-governance alignment • Conduct UAT, demos, and training sessions for client teams adopting AI-driven SecOps Skills • 3–7 years in security operations, vulnerability management, incident response, OT security, or cyber risk roles • Experience with ServiceNow SecOps (SIR/VR/TI/SPC) as a practitioner, owner, or implementer • Ability to design process flows, RACI models, KPIs, and operating procedures for SOC/OT teams • Familiarity with SIEM, SOAR, EDR/XDR, vulnerability scanners, OT security tools, asset discovery platforms, and TI feeds • Understanding of GenAI and LLM-driven automation use cases for cybersecurity • Strong documentation & facilitation skills—workshops, requirements, user stories, test cases • Ability to translate technical security concepts into clear business requirements • Experience with Now Assist, Agentic AI, AI Control Tower, vector search, or LLM evaluation workflows • Experience in OT/ICS environments (SCADA, DCS, PLCs, HMIs, historian logs) • Certifications such as: CISSP, GSEC, GCIA, GCIH, GRID, GCIP, ServiceNow CIS–SecOps, CSA • Understanding of Zero Trust principles and modern detection/response architectures • Prior consulting experience Benefits • Competitive compensation + annual performance-based bonus • 100% remote-first culture • Employer-sponsored health, dental, LTD, and life insurance coverage • 401(k) with company match • Paid training and certification sponsorship • Work on frontier projects at the cutting edge of AI + SecOps • A collaborative culture where your process designs shape real industry solutions Company Overview • templar shield is a premier information security, risk, and compliance technology professional services firm serving North America. It was founded in 2013, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is https://templarshield.com. Company H1B Sponsorship • Templar Shield has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 3 in 2023, 1 in 2022, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job