Live Chat Agent

Position Overview The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented, and skilled at communicating clearly in written form. Key Responsibilities • Respond promptly to customer inquiries via live chat. • Provide accurate product, service, and account information. • Resolve customer issues efficiently and escalate complex matters when necessary. • Maintain records of customer interactions in the CRM system. • Ensure a consistent and professional communication style in all interactions. • Meet performance goals such as response time, resolution rate, and customer satisfaction. • Stay up to date with company products, services, and policies. Required Skills and Qualifications • Excellent written communication and typing skills (40+ WPM preferred). • Strong problem-solving and multitasking abilities. • Customer-focused attitude with patience and professionalism. • Familiarity with live chat software (e.g., Intercom, Zendesk Chat, Tidio, Crisp). • Basic computer and internet literacy. • High school diploma or equivalent (Associate or Bachelor’s degree preferred). Preferred Qualifications • Previous experience in live chat support or virtual customer service. • Knowledge of CRM systems and online support tools. • Ability to work flexible hours, including evenings or weekends if required. Work Environment • 100% remote or in-office, depending on company policy. • Requires a reliable internet connection and a quiet workspace for remote roles. • Collaborative and fast-paced team environment. Compensation • Competitive hourly rate or salary based on experience. • Performance-based bonuses and career advancement opportunities. Apply tot his job Apply To this Job