IT Support Analyst, Level 1

Job Description: • IT support analyst would involve answering incoming IT service desk calls and or reviewing inbound IT service request emails and creating or updating incident/problem tickets in the Service Desk system (CRM-based system). • Candidates will follow processes/scripts provided by the Company’s Project Manager and training will be provided prior to the start of the engagement. • Candidates will also be trained in resolving the IT issues captured in the CRM. • Candidates will be working in the US Time zone. • There will be two shifts ( Normal Shift -5:30pm IST to 2:30 am IST, Late Shift (12:30 am IST to 9:30 am IST). • This is a work from home opportunity. • This position may require four 10-hour shifts, off-hour shifts and/or weekend shifts as needed. Requirements: • Must have BBA, BCA, BSc. Or equivalent degree or in last semester. • Must have excellent English communication skills. • Must have basic computer skills. • Should have data entry experience. • Should be good in Microsoft - Excel and Word. • Having US client communication experience is a plus. • Having a US accent is preferred. • Prior experience in BPO or customer service job is a plus. • Willing to Work Late nights. • Should have good learning skills. • Must be an excellent team player with excellent interpersonal skills. Benefits: • This is a remote position. • Must have a quiet personal room and an excellent internet connection to perform the job. Apply tot his job Apply To this Job