Practice Liaison

About Kindbody Kindbody’s mission is to make fertility and family-building care affordable and accessible for all. Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies in 2021 and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry. Kindbody is the trusted fertility benefits solution for more than 78 employers and thousands more receive their fertility care directly from Kindbody at our signature clinics. As the fertility benefits solution, the technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at a lower cost for employers and consumers. Kindbody has raised $122 million in funding from leading investors including Perceptive Advisors, GV, RRE Capital and Claritas Health Ventures. On February 1, 2022, Kindbody acquired Chicago-based Vios Fertility Institute which now provides Kindbody with a national footprint of over 26 locations with a dozen more planned in 2022. To follow the latest Kindbody news, get to know our patients, and learn about what it’s like to work at Kindbody, you can follow us on Instagram, Linkedin, and Twitter. About the Role As an experienced Practice Liaison reporting to our Senior Director, Clinical Marketing, you serve as a brand ambassador, field marketer, and sales representative for Kindbody. You are responsible for identifying and converting referral sources - such as OBGYNs, urologists, oncologists, family care practitioners, holistic care practitioners, and community organizations - to refer their patients, constituents, or clients to Kindbody. You will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full time hybrid position based out of New York with an expectation to be a visible and helpful team member to our clinics. Responsibilities • Develop and grow a MD centered referral network in an identified territory. Manage referral source & community databases, identify targets and activities to activate and retain relationships and referrals • Introduce and promote Kindbody, its providers, and offerings to potential referring practices, complimentary service providers, and community organizations via in person visits, telephone, and electronic means • Increase referral percentages/volume for New Patient Assessments and expand services utilized • Effectively manage territory, conducting field visits and events to reach these goals including: • Provider meetings, lunch & learns, dinners, tours and other events to allow potential referral sources face-to-face interaction with our providers and team • Education on Kindbody values and approach, services offered, and new advances • Introducing new products/services/ protocols to distinguish Kindbody as the leading fertility and family building provider in the region • Obtaining feedback from referral sources and communicating issues and opportunities to appropriate management/staff in a timely manner • Offering excellent customer service • Support when needed Sales & Marketing Teams to ideate and execute local events, including, but not limited to, Mobile Fertility Bus, Fertility 101 seminars, virtual events , employer and influencer activations, and social media content creation • Work with local office teams to continually build culture, expand brand awareness, enhance customer experience and recruit Kindbody patient ambassadors • Work with marketing to provide insight into local market dynamics to develop collateral and content and optimize social media and advertising • Develop an annual activity calendar and conduct monthly meetings with provider & office teams to review results and discuss upcoming activity and support requirements • Monitor outcomes and pivot strategy to ensure goals are achieved within budget • Provide regular communication, activity tracking, strategy planning, and other administrative tasks to ensure goals are being reached • Identify any metric tracking gaps and work with related teams on both clinic and product level to ensure proper KPI measurements Who You Are • 5+ years’ experience in a blended sales/marketing role within an agency, professional services firm environment, medical sales position, or pharmaceutical sales • Experience working with women’s healthcare and building referral or influencer networks • Proficiency in CRM system management & standard business communication technologies (e.g. HubSpot, Google Suite, Zoom, etc.) • Firm grasp of digital and social media, including Linkedin • Proactive, collaborative, team player • Self starter with a high level of creativity, curiosity, and attention to detail • Dynamic personality with excellent people skills, especially with those at a senior level • Strong, persuasive, communicator in both written and verbal forms • Quick learner, grasping the intricacies of our services to apply to lead generation efforts • Reliable transportation is required, as this an outside sales position with very little time being spent at Kindbody office(s) • Availability to work some nights and weekends as required to accommodate specific events • Other responsibilities and ad-hoc projects from time to time, based on business needs Perks and Benefits Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; free Peloton membership, monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed. Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees. In an effort to protect our employees and our patients, Kindbody is requiring all employees to be fully vaccinated against Covid-19. Any candidate seeking employment at Kindbody will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company. -- Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law. Apply tot his job Apply To this Job