Customer Service Representative - Remote or Hyb...

<strong>The Company<br><br></strong>Founded in 1973, Meyer and Associates is a boutique direct marketing company, selling insurance products through the sponsorship of college and university alumni associations. We employ approx. 30 people in an entrepreneurial environment. This is a Remote or Hybrid, full-time position, offering 40 hours per week, hours of operation 8:30-6pm Monday-Friday. We are looking for a hardworking, reliable, and dedicated individual who is interested in a new job opportunity or is ready to rejoin the workforce. We are seeking a candidate for the long term, not on a temporary basis, and applicants must be based in the US.<br><br><strong>The Position<br><br></strong>The Customer Service Representative will be focused on our Travel Insurance products, and should have a friendly, patient, and kind phone manner, as we work one-on-one with customers to explain the features of the travel insurance offering. There is no cold calling required; we are not a call center.<br><br><strong>Primary Responsibility<br><br></strong><ul><li> Handling inbound phone and email inquiries from current and prospective travel customers</li><li> Prepare and send travel quotes<br><br></li></ul>Applies product expertise to provide accurate information and support.<br><br><ul><li> Assist customers purchasing and updating Travel Insurance Plans<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Computer savvy, proficient in Microsoft Office (especially Word, Excel, and Outlook, Teams</li><li>Ability to work and contribute within a customer focused team environment</li><li>Possesses excellent communication and listening skills with strong attention to detail</li><li>Able to multitask with a willingness to adapt to internal operational processes and systems</li><li>Prior client service experience and/or insurance license is a big plus</li><li>Should be a legal resident or US Citizen<br><br></li></ul><strong>The Next Steps<br><br></strong>Submit your resume and <strong>include a customized cover letter, including an expected salary range</strong>. Submissions lacking the requested information will not be prioritized.<br><br>Candidates of interest to Meyer and Associates will be contacted with additional information about the position and for a preliminary phone interview and employment testing. Some candidates may then be invited for an interview.<br><br><strong>Benefits<br><br></strong><strong>The Benefits:<br><br></strong>We provide:<br><br><ul><li>Competitive pay + 3 weeks paid vacation + plus paid holidays</li><li>Generous 401K package (once eligible)</li><li>Group life and disability insurance (fully subsidized)</li><li>Group health insurance (partially subsidized)</li><li>Optional dental, vision, accident, and critical illness (employee paid)</li><li>Section 125 plan</li><li>Commuter plan<br><br></li></ul><strong>The Next Steps<br><br></strong><ul><li> Submit your resume and include a customized cover letter, including an expected salary range. Submissions lacking the requested information will not be prioritized</li><li> Candidates of interest to Meyer and Associates will be contacted with additional information about the position and for a preliminary phone interview. Some candidates may then be invited for an in-person interview(s)</li></ul>