Experienced Customer Service Representative – Delivering Exceptional Support in Equipment Rentals and Construction Industry Solutions at blithequark

Introduction to blithequark

At blithequark, we strive to be the customer's first choice in the equipment rental industry, offering a vast fleet of equipment that ranks among the best in the industry, paired with a friendly and knowledgeable staff. Our employees are our greatest asset, and we take pride in investing in our workforce, providing competitive benefits and extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth and invite you to review our opportunities for a rewarding career.

Job Description Summary

The Customer Service Representative at blithequark is equipped for success, providing exceptional, professional, and efficient service to all customers in the rental of construction/industrial equipment and store items. This position is considered the company's front line contact with the customer and does whatever is necessary to satisfy the customer's needs and requests, exemplifying the blithequark Promise of reliability, availability, and ease to our customers.

Key Responsibilities

• Provide exceptional, professional, and efficient service to all customers in the rental of construction/industrial equipment and store items
• Act as the company's front line contact with the customer, doing whatever is necessary to satisfy the customer's needs and requests
• Utilize PC systems and typing skills, including CRM, email, and chat, to support customer interactions
• Collaborate with others to "get things done" and support the team in achieving its goals
• Demonstrate knowledge of equipment rental and construction industry, with the ability to learn and adapt to new systems and processes

Essential Qualifications

To be successful in this role, you should have:

• Customer service experience in either a call center environment or a dedicated customer service department
• Education or experience that prepares you for success in a customer-facing role
• Basic knowledge of PC systems and typing skills, with the ability to learn and adapt to new systems and processes
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues

Preferred Qualifications

Preferred qualifications for this role include:

• Experience with Wynne or AS400 systems
• Equipment rental or construction industry experience
• Knowledge of safety protocols and procedures, with the ability to work in a safe and responsible manner
• Ability to lift 25 pounds or more, and work indoors/outdoors when required by the job

Skills and Competencies

To be successful in this role, you should possess the following skills and competencies:

• Excellent customer service skills, with the ability to provide exceptional service to customers
• Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues
• Basic knowledge of PC systems and typing skills, with the ability to learn and adapt to new systems and processes
• Ability to work in a fast-paced environment, with the ability to prioritize tasks and manage multiple responsibilities
• Strong problem-solving skills, with the ability to think critically and make sound decisions

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Customer Service Representative, you will have the opportunity to learn and grow with our company, developing new skills and competencies that will help you achieve your career goals.

Work Environment and Company Culture

At blithequark, we value an inclusive and diverse workplace, and are committed to creating a positive and supportive work environment for all employees. We offer a comprehensive benefits package, including health, dental, and vision plans, 401(k), volunteer time off, and more. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to making a positive impact in our communities.

Compensation, Perks, and Benefits

The base pay range for this role is $17.75 - 23.26, with the starting rate of pay varying based on factors including position offered, location, education, training, and/or experience. We also offer a comprehensive benefits package, including health, dental, and vision plans, 401(k), volunteer time off, and more. Additionally, we provide opportunities for career advancement and professional development, as well as a positive and supportive work environment.

Conclusion

If you are a motivated and customer-focused individual who is looking for a rewarding career opportunity, we encourage you to apply for the Customer Service Representative role at blithequark. With our commitment to employee growth and development, comprehensive benefits package, and positive company culture, we are confident that you will find a fulfilling and challenging career with our company. Apply today and join our team of dedicated professionals who are passionate about delivering exceptional customer service and support.