Experienced Part-Time Tier 1 Customer Support Agent – Remote Opportunity for Career Growth and Development with a Leading Online Leadership Development Platform

Welcome to blithequark

At blithequark, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission is to connect all leaders to their future potential. In partnership with the world's top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We're growing rapidly, and we're hiring passionate, diverse, mission-driven talent to grow with us.

About the Role

We are seeking a highly motivated and experienced Part-Time Tier 1 Customer Support Agent to join our team. As a remote-based part-time employee, you will be responsible for providing quick and effective service to worldwide participants in our online leadership development programs. You will champion customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how.

Key Responsibilities

• Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
• Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios.
• Promptly escalate more complex problems to appropriate internal team members.
• Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training).
• Continuously endeavor to improve the quality of our support and service, both internally and externally.
• Monitor live online video conferencing events and provide live immediate assistance to participants.

What You Need to Succeed

To be successful in this role, you will need:

• 1-3 years of work experience, preferably with a SaaS company or a product/technology division.
• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus.
• Strong communication skills—written and verbal—that recognizes and adapts to the wide range of blithequark participants. Be well-versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations.
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g., Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.
• Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment.
• Fluency in Spanish, French, or Japanese is highly valued.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Part-Time Tier 1 Customer Support Agent, you will have access to:

• Onboarding and ongoing training to ensure you have the skills and knowledge needed to succeed in your role.
• Resource materials and tools to help you provide exceptional customer support.
• Opportunities to learn and grow with a fast-growing company.
• Access to our high-impact courses, for free, to accelerate your career.

Work Environment and Company Culture

At blithequark, we pride ourselves on our commitment to diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to driving innovation and success. As a Part-Time Tier 1 Customer Support Agent, you will be part of a team that values:

• Community and belonging, with Employee Resource groups that bring together employees with shared characteristics or life experiences.
• Comprehensive wellness benefits, including high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings.
• Flexible work arrangements, including remote work options and generous paid time off.

Compensation, Perks, and Benefits

As a Part-Time Tier 1 Customer Support Agent at blithequark, you can expect:

• Competitive hourly rate.
• Opportunities for professional growth and development.
• Access to our comprehensive wellness benefits, including medical, dental, and vision plans.
• Generous paid time off, including holidays and parental leave.
• Flexible work arrangements, including remote work options.

How to Apply

If you are a motivated and experienced customer support professional looking for a new challenge, please submit your application, including:

• A copy of your resume.
• A brief cover letter, including how you heard about us.
• A link to your LinkedIn profile.

Please note that candidates must be located and authorized to work in the US.

Commitment to Diversity, Equity, and Inclusion

At blithequark, we are committed to diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to driving innovation and success. We encourage you to apply, even if you don't meet every bullet point to a "T." If you have a disability or any other need that requires an accommodation, please reach out to our recruiting team – we're happy to help!

Conclusion

Thank you for considering this exciting opportunity to join blithequark as a Part-Time Tier 1 Customer Support Agent. We look forward to receiving your application and discussing how you can contribute to our mission to connect all leaders to their future potential.