**Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement**

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a strong background in telemarketing, customer service, or call center experience? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement. At blithequark, we are committed to making a positive impact in the lives of our donors and the community we serve. As a key member of our team, you will play a vital role in recruiting blood donors and providing exceptional customer service to maximize donor show rates. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply. **About blithequark** blithequark is a leading organization dedicated to providing life-saving blood products to patients in need. Our team of dedicated professionals is passionate about delivering exceptional service and making a difference in the lives of our donors and the community we serve. We are proud to be a part of a dynamic and growing organization that values innovation, teamwork, and customer satisfaction. **Job Summary** As an Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement, you will be responsible for performing a variety of tele-recruiting functions in support of blithequark's defined goals for the Division. This includes contacting blood donors by telephone using a dialer system to recruit for blood donation, scheduling appointments, and providing positive service experiences to maximize donor show rates. **Key Responsibilities** * Perform a variety of tele-recruiting functions in support of blithequark's defined goals for the Division * Contact blood donors by telephone using a dialer system to recruit for blood donation * Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls * Schedule appointments while providing positive service experiences to maximize donor show rates * Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience * Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals * Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates * Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability * May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply * Respond to or transfer inbound calls to the appropriate party * Perform other related duties as assigned * May coordinate support of community and business donor groups to assure a positive image of blithequark **Qualifications** * High school diploma or equivalent required * Minimum one year of telemarketing, customer service, or call center experience is required * Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs * Excellent customer service and problem-solving skills required * Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center **Vaccination Requirement** All new hires must be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for blithequark must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. **Training Schedule** * Week 1: Training is in-house (Monday to Friday, 7:45 am to 4:30 pm, and Tuesday to Friday, 10:00 am to 6:30 pm) * Week 2: Nesting/OJT (remote learning) at home (Monday to Friday, 10:00 am to 6:30 pm) * Week 3: Continue Nesting/OJT (Monday to Thursday, 10:00 am to 6:30 pm) and Production (Friday) * Actual work schedules after 3 weeks of training completed: + Full-time: Sunday (11:30 am to 8:00 pm) and Monday to Thursday (12:00 pm to 8:30 pm) **Why Join blithequark?** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure success **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! We thank all applicants for their interest; however, only those selected for an interview will be contacted. Apply for this job