**Experienced Healthcare Customer Service Representative - Remote USA Opportunity**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's award-winning team as a Healthcare Customer Service Representative, working remotely from the comfort of your own home. At blithequark, we're dedicated to bringing humanity to business, and we're looking for talented individuals like you to help us achieve this mission. As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers, providing top-notch support to our customers and helping them navigate the complexities of healthcare. **About blithequark** blithequark is a global leader in customer experience (CX) solutions, helping some of the world's most iconic and hypergrowth brands deliver exceptional customer experiences powered by our unique combination of humanity and technology. With a rich history dating back to 1982, we've built a reputation for excellence, innovation, and a commitment to making customers happy. **Our Culture** At blithequark, we're proud to be a Great Place to Work certified company, recognized for our inclusive culture, community-minded organization, and commitment to giving back. We believe that diversity is our strength, and we strive to reflect the communities we serve by fostering a workplace where everyone feels valued, belonging, and comfortable being their authentic selves. **What You'll Be Doing** As a Healthcare Customer Service Representative, you'll be responsible for: * Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans * Conducting research and making outbound calls to provide answers to customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members * Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information * Providing exceptional customer service, resolving issues with a smile, and making a positive impact on customers' lives **What You Bring to the Role** To succeed in this role, you'll need: * 6 months or more of customer service experience * Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) * High school diploma or equivalent * Computer experience * High-speed internet (> 15 mbps) * A USB wired headset (or a compatible headset that meets our requirements) * A smartphone or another device that runs iOS or Android (iPad, etc.) for daily log-in **What You Can Expect** As a Healthcare Customer Service Representative at blithequark, you can expect: * Supportive career development and professional growth opportunities * An inclusive culture and community-minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * A base wage range of $16 per hour, plus performance bonus opportunities * A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives (visit https://www.hellottecbenefits.com for more information) **A Bit More About Your Role** At blithequark, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth, we've got you covered. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. **Reporting and Team Success** You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. As a Healthcare Customer Service Representative, you'll be an integral part of our dynamic, global team, working together to deliver exceptional customer experiences that make a real difference in people's lives. **Equal Opportunity Employer** blithequark is proud to be an equal opportunity employer, where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. **Ready to Join Our Team?** If you're passionate about delivering exceptional customer experiences, making a meaningful impact, and growing your career in a dynamic, global organization, we invite you to apply for this exciting opportunity. Visit our website to learn more and submit your application: Apply Job! Join us at blithequark, where we're making customers happy, one interaction at a time. Apply for this job