Experienced Full Stack Customer Service Specialist – Remote Travel Industry Expert – USA

Introduction to blithequark

Are you a travel enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further! blithequark is seeking a highly motivated and detail-oriented Customer Service Specialist to join our team of travel industry experts. As a key member of our team, you will have the opportunity to work from the comfort of your own home, enjoy a flexible schedule, and take advantage of incredible travel perks and benefits.

About blithequark

blithequark is a leading provider of travel services, specializing in customized vacation packages, cruises, and tours. With a team of experienced travel professionals, we strive to deliver exceptional customer experiences that exceed our clients' expectations. Our company is built on a foundation of integrity, trust, and a passion for travel. We believe that everyone deserves to experience the world's most incredible destinations, and we're committed to making that a reality for our clients.

Our Mission and Values

At blithequark, we are driven by a mission to provide unparalleled customer service and travel experiences. Our values include:

• Integrity: We operate with honesty, transparency, and integrity in all our interactions.
• Trust: We trust our team members to make decisions and take ownership of their work.
• Passion: We're passionate about travel and delivering exceptional customer experiences.
• Innovation: We encourage creativity and innovation in all aspects of our business.

Position Responsibilities

As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, while also working closely with our team to research, organize, and book travel plans. Your key responsibilities will include:

• Communicating professionally with clients and teammates via phone, email, and chat
• Determining clients' wants, needs, preferences, and budget to create customized travel plans
• Researching and booking travel arrangements, including hotel stays, resorts, car rentals, airport transfers, airfare, cruises, tours, and activities
• Creating quotes, itineraries, and invoices for clients
• Staying up-to-date with travel industry changes and restrictions to ensure accurate and informed advice
• Collaborating with our team to resolve client issues and concerns
• Participating in live and recorded trainings and meetings to stay informed about company policies and procedures

Key Performance Indicators

As a Customer Service Specialist, your performance will be measured by:

• Customer Satisfaction: Providing exceptional customer service and ensuring client satisfaction.
• Sales Performance: Meeting or exceeding sales targets and contributing to the growth of our business.
• Team Collaboration: Working effectively with our team to achieve common goals and objectives.

Requirements

To be successful in this role, you will need to meet the following requirements:

• Be at least 18 years old
• Be legally authorized to work in the United States
• Have a reliable internet connection, computer, and/or smartphone
• Be available to attend live and recorded trainings and meetings
• Be self-motivated, have a positive attitude, and be willing to learn and adapt
• Be able to work independently, but willing to ask for help and guidance when needed

Preferred Qualifications

While not required, the following qualifications are preferred:

• Travel Industry Experience: Previous experience in the travel industry, either as a travel agent or in a related role.
• Customer Service Experience: Previous experience in customer-facing roles, with a proven track record of providing exceptional customer service.
• Technical Skills: Proficiency in Microsoft Office and Google Suite, as well as experience with travel industry software and systems.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing circumstances and priorities
• Strong customer service skills, with a focus on delivering exceptional experiences
• Proficiency in Microsoft Office and Google Suite
• Ability to learn and use travel industry software and systems

Personal Qualities

We are looking for individuals who are:

• Passionate about Travel: A genuine passion for travel and a desire to share that passion with others.
• Customer-Focused: A strong focus on delivering exceptional customer service and ensuring client satisfaction.
• Adaptable and Flexible: Able to adapt to changing circumstances and priorities, with a flexible approach to work.

Career Growth Opportunities

As a Customer Service Specialist with blithequark, you will have the opportunity to grow and develop your skills and career. We offer:

• Mentorship and Training: Receive guidance and support from experienced travel professionals to help you succeed in your role.
• Career Advancement: Opportunities to advance to leadership roles, specialize in areas such as sales or marketing, or pursue certifications in areas such as destination weddings or cruises.
• Professional Development: Access to training and development programs to help you stay up-to-date with industry trends and best practices.

Career Paths

Some potential career paths for Customer Service Specialists at blithequark include:

• Team Lead: Leading a team of Customer Service Specialists and contributing to the development of our customer service strategy.
• Travel Specialist: Specializing in a particular area of travel, such as destination weddings or cruises, and providing expert advice and guidance to clients.
• Marketing and Sales: Contributing to the development of our marketing and sales strategies, and helping to drive business growth.

Work Environment and Company Culture

At blithequark, we value a positive, supportive work environment that encourages collaboration, creativity, and innovation. Our company culture is built on:

• Integrity: We operate with honesty, transparency, and integrity in all our interactions.
• Trust: We trust our team members to make decisions and take ownership of their work.
• Passion: We're passionate about travel and delivering exceptional customer experiences.
• Innovation: We encourage creativity and innovation in all aspects of our business.

Company Perks

As a member of the blithequark team, you will enjoy a range of perks, including:

• Travel Perks: Enjoy deeply discounted rates on airfare, resorts, hotels, cruises, sports/concert tickets, car rentals, tours, and more.
• Free Personal Business Website: Create your own professional website to showcase your travel services and attract clients.
• Access to Top Vendors: Work with the best vendors in the industry, including Disney, Sandals, Riu Resorts, Karisma, Royal Caribbean, Carnival, Norwegian, Princess, Virgin Voyages, and more.

Compensation and Benefits

We offer a competitive compensation package, including:

• Base Salary: A competitive base salary, with opportunities for bonuses and commissions.
• Benefits: Comprehensive benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Perks: Enjoy deeply discounted rates on travel, entertainment, and other services.

Recognition and Rewards

We recognize and reward our team members for their hard work and contributions to our business. Some of the ways we do this include:

• Employee of the Month/Quarter/Year Awards: Recognizing and rewarding our top-performing team members.
• Bonus and Commission Structures: Providing opportunities for team members to earn bonuses and commissions based on their performance.
• Celebrating Milestones: Celebrating team members' work anniversaries, years of service, and other milestones.

How to Apply

If you're a motivated and detail-oriented individual with a passion for travel and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!