Experienced Customer Experience Business Intelligence Analyst – Data-Driven Insights and Strategic Decision Making for Enhanced Customer Journeys

Welcome to blithequark

blithequark is a pioneering force in the industry, dedicated to making a significant impact by providing innovative solutions that simplify and enhance the way we interact with technology. With a strong commitment to excellence and a passion for delivering exceptional customer experiences, blithequark has established itself as a leader in its field. Our mission is to empower individuals and businesses alike, fostering a culture of curiosity, creativity, and collaboration. If you're looking for a challenging and rewarding career opportunity where your skills and experience can make a real difference, you're in the right place.

About the Role

We're seeking a highly motivated and experienced Customer Experience Business Intelligence Analyst to join our Customer Experience (CX) Strategy & Operations team. As a key player in this role, you will be responsible for uncovering insights, crafting compelling visual narratives, and gaining a deep understanding of business operations to inform data-driven decision-making across the organization. This is an exciting opportunity for someone who is passionate about complex problem-solving, motivated by scale, and eager to make a meaningful impact on the customer experience.

Who You'll Work With

As part of the Customer Experience Strategy & Operations team, you'll collaborate closely with cross-functional teams, including Customer Success, Support, Community, QA, Business Intelligence, Data Scientists, and Data Engineering. This role will be instrumental in shaping data-driven decision-making across the organization, and your expertise will be valued and respected by stakeholders and senior leaders alike.

Key Responsibilities

Some of the exciting challenges you'll be working on include:

• Partnering with stakeholders and senior leaders to understand business goals and translating them into analytical stories and solutions.
• Collecting, analyzing, and interpreting complex data sets to identify trends and patterns that inform business strategies and improve the customer experience for post-purchase customer journeys via Support and both B2B and B2C segments.
• Designing and building an intuitive portfolio of dashboards and reports using tools like Power BI.
• Writing efficient SQL queries to extract, validate, and analyze data from multiple sources.
• Investigating data anomalies and working with data engineering to trace issues to source systems.
• Documenting data tables, definitions, logic, and processes to ensure transparency and repeatability.
• Supporting strategic initiatives with data-backed insights and recommendations.
• Championing a culture of curiosity, continuous learning, and business acumen within the BI function.

Essential Qualifications

To be successful in this role, you'll need:

• Proven experience in a BI, analytics, or business operations role.
• Strong SQL skills and comfort working with relational databases.
• Expertise in data visualization tools (Power BI, Tableau, or similar).
• Ability to work independently, manage multiple priorities, and deliver high-quality work.
• Strong communication skills with the ability to explain complex data to non-technical audiences.
• A passion for understanding how the business works – not just the data behind it.
• Experience working with cross-functional teams and navigating ambiguity.
• Familiarity with data validation, data lineage, and collaborating with data engineering teams.

Preferred Qualifications

While not required, it's great if you have:

• Experience in SaaS or customer experience-focused organizations.
• Exposure to tools like Salesforce, dbt, Databricks, Gainsight.
• Curiosity about emerging technologies and analytics trends.

Skills and Competencies

To excel in this role, you'll need to possess a unique blend of technical, business, and interpersonal skills, including:

• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Excellent communication and presentation skills, with the ability to distill complex data insights into actionable recommendations.
• Collaboration and teamwork skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Adaptability and flexibility, with the ability to navigate ambiguity and prioritize multiple projects and deadlines.
• A passion for continuous learning and professional development, with a commitment to staying up-to-date with industry trends and emerging technologies.

Career Growth and Learning Opportunities

At blithequark, we're committed to helping you grow and develop your skills and career. You'll have access to:

• Continuous learning and development opportunities, including training, mentorship, and coaching.
• A annual learning stipend to invest in your growth and development.
• Opportunities to work on high-impact projects and collaborate with cross-functional teams.
• A culture of feedback and continuous improvement, with regular check-ins and performance reviews.

Work Environment and Company Culture

At blithequark, we're proud of our remote-first culture, which offers the flexibility and autonomy to work from anywhere. We're committed to creating an inclusive and diverse work environment that reflects the people and perspectives of our global community. You'll enjoy:

• A remote-first culture with flexible work arrangements.
• A collaborative and inclusive work environment with a strong sense of community and camaraderie.
• Access to a range of employee benefits, including comprehensive health coverage, parental leave, and flexible paid time off policies.
• A culture of recognition and reward, with opportunities for peer-to-peer recognition and employee appreciation.

Compensation and Benefits

We offer a competitive compensation package that reflects the cost of labor across several US geographic markets. Our pay range for this role is $62,500 - $75,000 USD, depending on market location and job-related knowledge, skills, and experience. You'll also enjoy a range of benefits, including:

• Comprehensive health coverage, including dependents.
• Flexible paid time off policies, including quarterly self-care days and volunteer days.
• Parental leave and family-friendly benefits.
• Home office setup support and a remote work stipend.
• A free blithequark account for up to 5 members.
• Continuous learning and development opportunities, including an annual learning stipend.
• Peer-to-peer recognition and employee appreciation programs.

Conclusion

If you're a motivated and experienced Customer Experience Business Intelligence Analyst looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. At blithequark, we value diversity, equity, and inclusion, and we're committed to creating a work environment that reflects the people and perspectives of our global community. Don't miss this opportunity to join our team and make a meaningful impact on the customer experience. Apply today and let's build the future together!

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