National Support Center Rep

<strong>Summary: </strong>The Six Flags National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country!<br><br><strong>Availability:<br><br></strong><ul><li>8 am to 5pm, 11am-8pm, and 4pm to 1am shifts. </li><li>Full week schedule available, weekends required. </li><li>Tuesdays & Wednesdays off or Wednesdays & Thursdays off. <br><br></li></ul><strong>You'll contribute to our mission by:<br><br></strong><ul><li>Supporting the Six Flags Mantra - Friendly, Clean, Fast, and Safe Service</li><li>Talking with guests and answering questions regarding park policies and procedures</li><li>Resolving guest complaints and concerns in a friendly and professional manner<br><br></li></ul><strong>You'll do it with your:<br><br></strong><ul><li>Proficiency in computer skills in Microsoft Office and Windows OS are required</li><li>Basic to intermediate Salesforce's experience</li><li>Ability to communication via phone, chat and email to resolve concerns</li><li>Strong work ethic, attention to detail, and a commitment to safety</li><li>Ability to interact in a professional and positive manner</li><li>Problem-solving skill</li><li>Excellent written and verbal communication skills</li><li>Sense of urgency and fun</li><li>Friendly, outgoing personality, and ability to address guest concerns with empathy</li><li>Ability to read, speak, write, and understand the English language</li></ul>