Experienced Customer Success Business Partner – Driving Business Growth and Customer Satisfaction through Strategic Partnerships and Technical Expertise at blithequark

Introduction to blithequark

At blithequark, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform, empowering our customers to outpace their competition and the market. Our commitment to customer success is unwavering, and we strive to create a work environment that fosters diversity, equity, inclusion, and belonging. As a market leader, we believe that attracting and retaining the best talent and fostering an inclusive culture strengthens our business and drives success.

About the Role

As a Customer Success Business Partner at blithequark, you will play a pivotal role in driving the successful deployment, user adoption, and ongoing health of our customers and their blithequark solutions. You will collaborate with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success. Your primary focus will be on managing a portfolio of customers, with a emphasis on driving adoption, expansion, retention, and maximizing ROI. You will serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using blithequark.

Key Responsibilities

• Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximizing ROI
• Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using blithequark
• Identify customer pain points and guide them on how blithequark can address their specific needs
• Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders
• Expand blithequark usage by conducting workshops to promote new use cases, leading to upsell or cross-sell opportunities
• Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty
• Represent the voice of the customer internally, raising risks, advocating for their needs, and ensuring goal alignment
• Identify renewal risks and partner with Renewal Managers and Account Executives on mitigation plans
• Advise customers on establishing a Center of Excellence or similar governance model to promote self-sufficiency
• Contribute to customer success assets and playbooks, and support reference and case study development

Essential Qualifications

• 3+ years of experience in customer success, presales, or management consulting
• German language required for this role (both spoken and written)
• Role will focus primarily on working with German customers
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including the C-suite
• Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles
• Ability to translate technical concepts into business value in a customer-friendly manner
• Familiarity with software development processes and design methodologies
• Strong problem-solving skills with a customer-first mindset
• Ability to manage multiple priorities and remain calm under pressure

Preferred Qualifications

• Experience leading cross-functional teams to address customer needs or deliver key projects
• Experience with advising on or setting up a Center of Excellence or similar governance structure
• Familiarity with blithequark or comparable enterprise planning platforms
• Background in change management and business transformation initiatives
• Ability to create customer-facing collateral such as success playbooks or templates
• Exposure to renewal strategy and customer expansion practices (upsell/cross-sell)

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Business Partner, you will have access to training and development programs, mentorship, and career advancement opportunities. You will be part of a dynamic team that values innovation, creativity, and collaboration. Our goal is to provide you with the tools and resources you need to succeed and grow in your career.

Work Environment and Company Culture

Our work environment is fast-paced, dynamic, and collaborative. We believe in fostering an inclusive culture that values diversity, equity, inclusion, and belonging. Our employees are passionate, driven, and committed to delivering exceptional results. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package. At blithequark, we believe in work-life balance and provide our employees with the tools and resources they need to succeed in their personal and professional lives.

Compensation and Benefits

We offer a competitive compensation package, including a salary, bonus, and benefits. Our benefits package includes health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible working hours, remote work options, and a comprehensive wellness program. At blithequark, we believe in recognizing and rewarding our employees for their hard work and contributions to the company.

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Success Business Partner at blithequark, you will have the opportunity to work with a leading AI-infused scenario planning and analysis platform, drive business growth and customer satisfaction, and develop your skills and career. Don't miss out on this opportunity to join a dynamic team and contribute to the success of blithequark. Apply now and take the first step towards an exciting and rewarding career.

Our Commitment to Diversity, Equity, Inclusion, and Belonging

We believe that attracting and retaining the best talent and fostering an inclusive culture strengthens our business. We are committed to creating a work environment that values diversity, equity, inclusion, and belonging. We hire based on merit, and we welcome applications from all qualified candidates. If you require accommodation during the hiring process, please don't hesitate to contact us.

Fraud Recruitment Disclaimer

Please be aware that fraudulent and fictitious job opportunities are being circulated on the Internet. We do not extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. If you have any doubts about the authenticity of an email, letter, or telephone communication purportedly from blithequark, please contact us before taking any further action.