Experienced Customer Success Manager for DFR Majors – Leading Autonomous Flight Technology Solutions at blithequark

Introduction to blithequark

blithequark is at the forefront of revolutionizing the future of drones and aerial mobility with its cutting-edge autonomous flight technology. As a pioneer in the industry, blithequark combines expertise in artificial intelligence, hardware and software development, operational excellence, and customer-centric approach to empower a diverse range of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios, and beyond, blithequark's innovative solutions are making a significant impact. Our team is passionate about delivering world-class services and support to our customers, ensuring they achieve their goals with our technology.

About the Customer Success Team at blithequark

The Customer Success team at blithequark plays a vital role in driving sales, delivering value to customers, and providing seamless on-boarding and technical expertise. We are a rapidly growing team of dedicated professionals who are passionate about ensuring our customers' success. As a Customer Success Manager at blithequark, you will be an integral part of this team, working closely with our Product, Engineering, and Sales functions to deliver industry-leading autonomous solutions that drive value to our customers.

About the Role

We are seeking a highly motivated and experienced Customer Success Manager to lead and drive all aspects of implementation, usage, retention, and expansion of our Law Enforcement customers. The successful candidate will become an indispensable bridge between our customers and blithequark's agile and world-class technical teams. This role reports to the Manager, Customer Success and will be based in the Central or Eastern Timezone.

Key Responsibilities

• Build scalable processes for customer on-boarding and post-sales success, ensuring seamless delivery of technology and services to our large enterprise customers.
• Track and manage all implementation projects, developing healthy customer relationships through proactive support and cadence-based follow-ups.
• Quantify product feedback and brief executives to drive software and hardware engineering, ensuring our solutions better fit our customers' needs.
• Create customer loyalty through proactive support and account management, advocating for enterprise customers and leading quarterly business reviews and customer check-ins.
• Ensure expansions and renewals through proactive support, managing a portfolio of approximately 20 accounts and driving adoption to ensure long-term success.

Essential Qualifications

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement), with a deep understanding of their use cases and needs.
• Ability to travel 40+% of the time, with a willingness to obtain Part 107 certification.
• Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules.
• Excellent communication skills, both written and verbal, with a strong focus on project management tools and concepts.
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment, with the ability to work directly with customers through proactive, metrics-based engagement.

Preferred Qualifications

• Previous experience in a customer-facing role, with a strong understanding of customer success principles and practices.
• Experience working with large enterprise customers, with a proven track record of driving implementation, adoption, and value of hardware or software solutions.
• Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks and projects.
• Experience with project management tools and software, such as Asana, Trello, or Jira, with the ability to learn and adapt to new systems and processes.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have access to a range of training and development opportunities, including:

• Comprehensive on-boarding program, with training on our products, services, and systems.
• Ongoing professional development, with access to industry conferences, workshops, and webinars.
• Mentorship and coaching, with regular check-ins and feedback from your manager and peers.
• Opportunities for career advancement, with a clear path for progression and growth within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our team is passionate, dedicated, and committed to delivering exceptional results. We offer a range of benefits and perks, including:

• Competitive base salary and equity package, with opportunities for long-term financial growth.
• Comprehensive benefits package, including health insurance, paid vacation time, sick leave, and 401K savings plan.
• Flexible working hours and remote work options, with a focus on work-life balance and employee well-being.
• Access to the latest technology and tools, with a budget for professional development and training.

Compensation and Benefits

At blithequark, we offer a competitive compensation package, with a base salary range of $120,000 - $160,000 per annum. We also offer a range of benefits, including:

• Equity in the form of stock options, with opportunities for long-term financial growth.
• Comprehensive health insurance package, with access to medical, dental, and vision coverage.
• Paid vacation time, sick leave, and holiday pay, with a focus on work-life balance and employee well-being.
• 401K savings plan, with a company match and opportunities for long-term financial growth.

Conclusion

If you are a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a leader in the autonomous flight technology industry, we offer a dynamic and inclusive work environment, with a range of benefits and perks. Our team is passionate about delivering exceptional results, and we are committed to the growth and development of our employees. Apply now to join our team and be part of the future of drones and aerial mobility.