**Experienced Full Stack SMB Customer Success Manager – Web & Cloud Application Development**

Are you a customer-centric professional with a passion for driving business growth through exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as an Experienced Full Stack SMB Customer Success Manager – Web & Cloud Application Development. **About blithequark** At blithequark, we're on a mission to empower businesses to reach their peak potential by providing trusted insights and innovative solutions. As the world's largest and most trusted software marketplace, we've helped over 100 million people annually make informed decisions about the software they use. Our platform is used by all Fortune 500 companies, and thousands of software and services companies partner with us to build their reputation and grow their business. **Our Culture** We're a value-driven, growing global community that climbs PEAKs together. Our PEAK values – Performance, Entrepreneurship, Authenticity, and Kindness – guide everything we do. We believe in creating an inclusive and diverse environment where people of every background can thrive and feel welcome. Our people-led ERGs celebrate and highlight the diverse identities of our global team, and we're intentional about our DEI and philanthropic work. **The Role** As an Experienced Full Stack SMB Customer Success Manager – Web & Cloud Application Development, you'll play a critical role in building and nurturing strong post-sale relationships with our US customers. You'll partner closely with account managers on the sales team and serve as the primary point of contact to ensure customers achieve success and satisfaction with blithequark's services. This role involves managing US customers from India and requires working PST hours. Initially, the role will follow a full-time, five-day workweek to support team ramp-up and training during the first six months. After this phase, the position will transition to a hybrid work model. **Key Responsibilities:** * Guide customers on the best practices for leveraging blithequark's products, including utilizing buyer intent data for better campaigns, collecting customer reviews, and maximizing the use of customer-driven content. * Build strong, long-lasting relationships with customers through regular Zoom calls and email communication, ensuring they remain engaged, supported, and satisfied throughout their journey with blithequark. * Actively engage with key stakeholders and potential champions within accounts to understand their needs, demonstrate blithequark's value, and help them achieve their goals. * Promote blithequark's products within customer accounts by showcasing their value and helping to identify and nurture champions who can drive engagement and advocacy. * Act as a blithequark product expert, equipping customers with the knowledge and resources needed to adopt blithequark's solutions fully and achieve their business goals. * Ensure new customers get off to a fast start by providing seamless onboarding experiences and ensuring they see value from blithequark's offerings quickly. * Use active listening and creative questioning to understand and anticipate customer needs and goals, track their progress, and provide the necessary support to achieve their objectives. * Collaborate with Account Managers to demonstrate blithequark's value, ensuring high renewal rates and identifying opportunities for upselling additional services or features. * Work cross-functionally to gather, analyze, and report on customer feedback and satisfaction metrics, using these insights to improve the overall customer experience. * Collaborate with internal teams to resolve any account issues promptly, acting as an advocate for your customers within blithequark. **Minimum Qualifications:** * Bachelor's degree in Business Administration, Marketing, or a related field. * 2–5 years of experience in customer success or account management, ideally within the SMB segment. * This role requires a five-day/hybrid, in-office schedule aligned with US shift timings. * Experience in SaaS with a solid understanding of marketing and how marketers operate. * Strong relationship-building and storytelling abilities to connect with customers effectively. * Exceptional written and verbal communication skills with a professional demeanor. * Highly organized with excellent attention to detail and the ability to juggle multiple priorities. * A consultative and solutions-oriented approach to selling. * Ability to thrive in a high-activity, results-oriented environment while managing competing priorities. * A passion for making customers happy and ensuring their success excites you. **Bonus Points for:** * Familiarity with Salesforce and its functionalities. * Experience using Catalyst, Gong and/or other Customer Success Platforms. * Strong project management skills to effectively coordinate and execute tasks. **Who Will Love This Job:** * A teammate: you contribute ideas to elevate your team and improve processes. * A learner: willing to study the ins-and-outs of our product and martech at large; creative in solving problems for our customers; not afraid to make mistakes and eager to learn from them. * A teacher: you help customers navigate the product and inspire confidence. * A proud advocate: you represent the voice of our customers and demonstrate empathy, resourcefulness, and the ability to be solutions-focused. * A helper: you are engaging, can smooth bumpy roads, and have a knack for building positive relationships. **Our Commitment to Inclusivity and Diversity** At blithequark, we're committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. **How We Use AI Technology in Our Hiring Process** We incorporate AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment. **Your Choice Matters** If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team. **Apply Now** If you're a customer-centric professional with a passion for driving business growth through exceptional customer experiences, we invite you to apply for this exciting opportunity. Join our team at blithequark and help us empower businesses to reach their peak potential. Apply for this job