Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for Iowa Residents

Welcome to blithequark

At blithequark, we deliver mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. Our team is dedicated to providing top-notch support to our clients, and we are seeking a highly skilled and motivated individual to join our team.

About the Role

We are seeking a Remote Call Center Customer Service Representative to provide exceptional support to Medicaid members in Iowa. As a Tier 1 representative, you will be the initial point of contact for inquiries from potential and existing program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes. You will also enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

Key Responsibilities

• Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you will need to have a basic understanding of a call center environment in a customer service role and quality monitoring processes. You will also need to have the ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Additionally, you will need to have excellent problem-solving skills, be able to work with people of diverse backgrounds, and have a high school diploma or GED.

Essential Qualifications

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem-solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High school diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

At blithequark, we offer a competitive hourly rate of $18.00, paid training, and a full benefits package. You will also have the opportunity to work with a team of people who will challenge and inspire you to be the best. Our company culture is positive and employee-friendly, and we offer a variety of benefits, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Benefits and Perks

• $18.00 per hour pay rate (bi-weekly pay)
• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot - Employee discount program
• Full benefit options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a variety of training programs and opportunities for advancement, and we encourage our employees to take ownership of their careers. As a Remote Call Center Customer Service Representative, you will have the opportunity to develop your skills and knowledge, and to advance in your career.

Work Environment and Company Culture

Our company culture is positive and employee-friendly, and we offer a variety of benefits and perks to our employees. We are committed to creating a work environment that is inclusive and supportive, and we encourage our employees to be their best selves. As a Remote Call Center Customer Service Representative, you will be working from home, and you will need to have a reliable internet connection and a quiet workspace.

How to Apply

If you are a motivated and skilled individual who is looking for a new challenge, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon. We are an equal opportunity employer, and we welcome applications from diverse candidates.

Equal Opportunity Employer

blithequark is an equal opportunity employer, and we consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Applicants with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We are committed to creating a inclusive and accessible work environment, and we welcome applications from diverse candidates.