Bilingual Customer Service Representative (French/English) - Remote Opportunity with blithequark

Join blithequark: Empowering Your Career and Personal Growth

Are you seeking a transformative "work from home" career opportunity with a forward-thinking global organization that prioritizes a people-first, inclusive culture and fosters a genuine sense of belonging? Do you aspire to join a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, a remote Customer Service Representative position at blithequark is the ideal fit for you!

As a Customer Service Representative at blithequark, you'll become part of an organically diverse team spanning 70+ countries, where every member contributes to and supports each other's success and well-being. United as "game-changers," we collaborate to help the world's most renowned brands enhance their businesses through exceptional customer experiences and tech-driven innovation. Due to our continued growth, we're seeking talented individuals who share our passion for delivering outstanding customer service experiences.

About blithequark and the Industry

blithequark is at the forefront of the customer experience industry, leveraging technology and innovation to drive business success for its clients. With a global presence and a diverse team, blithequark is committed to creating a culture that values inclusivity, diversity, and personal growth. As a Customer Service Representative, you'll be an integral part of this mission, working closely with clients and internal teams to deliver exceptional service and support.

Career Growth and Personal Development

This remote opportunity is not just a job; it's a chance to reimagine your career journey and forge lasting connections. At blithequark, we provide comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Our culture is built on the principle of promoting from within, with approximately 80% of our managers and leaders having risen through the ranks. To support your career aspirations, we offer a range of FREE Learning and Leadership Development programs tailored to help you achieve your goals.

Key Responsibilities

As a Customer Service Representative working from home, your primary responsibilities will include:

• Providing inbound customer support using a call flow guide in the customer's preferred language (French or English)
• Assisting customers in resolving basic technical issues related to products or services
• Tracking, documenting, and retrieving information in databases to ensure efficient issue resolution
• Maintaining a broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables; familiarity with iOS, MacOS, or comparable technology is an asset
• Offering additional products and/or services to customers as needed
• Delivering expert customer experiences with a positive and professional attitude

Essential Qualifications

To succeed in this role, you'll need:

• Fluency in both French and English
• 1+ year of customer service experience, preferably in a similar environment
• A high school diploma or equivalent (GED)
• A quiet, distraction-free workspace at home to ensure productivity
• The ability to multitask efficiently in a fast-paced environment
• A willingness to learn new technologies and adapt to changing requirements
• Strong computer navigation skills and PC knowledge
• A desktop or laptop for PC and internet testing (a work computer may be provided depending on the position)
• High-speed internet (not wireless/hotspots or satellite) and a smartphone

What We Offer

At blithequark, we're committed to championing our people. We invest significantly in our game-changers, infrastructure, and capabilities to ensure long-term success for both our teams and clients. As a Customer Service Representative, you'll benefit from:

• Paid training and performance-based incentives to drive your growth
• Lucrative employee referral bonus opportunities to expand your professional network
• A comprehensive benefits package, including a Registered Retirement Savings Plan, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to support your well-being
• Mentorship programs designed to support your rewarding career journey
• Programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations and recognition events, such as blithequark Day, Team Appreciation Day, Customer Service Week, and more

Reimagine Your Future with blithequark

If you're ready for a career change that aligns with your aspirations and values, we want to hear from you. Apply today and discover why over 440,000 game-changers worldwide have chosen blithequark as their "employer of choice." Join our dynamic team and embark on a journey of professional growth, personal development, and fulfillment.

blithequark is an equal opportunity employer, committed to fair employment practices and compliance with all relevant laws. We welcome applications from qualified candidates of all backgrounds and perspectives.

Don't miss this opportunity to be part of a global team that is shaping the future of customer experience. Apply now and take the first step towards a brighter, more rewarding career with blithequark.