Experienced Remote Inside Sales and Customer Service Representative – Delivering Exceptional Patient Care and Driving Business Growth through Outstanding Communication Skills

Welcome to blithequark

blithequark is the nation's leading provider of oxygen, durable medical equipment, and clinical respiratory services, dedicated to transforming the way respiratory care is delivered to patients. We are currently seeking customer service-oriented individuals to join our dynamic team! As a remote inside sales and customer service representative, you will play a vital role in driving business growth, promoting our products, and providing exceptional patient care through outstanding communication skills.

Why Work at blithequark?

At blithequark, we pride ourselves on our inclusive, open, and friendly environment, focused on the success of our associates. We offer a comprehensive benefits package with flexible options to fit your individual needs, as well as opportunities for growth and professional development. As an industry leader, we continue to innovate and transform the way respiratory care is delivered to our patients.

• Culture: An inclusive, open, and friendly environment focused on our associates and their success
• Benefits: Comprehensive benefits package with flexible options to fit your individual needs
• Growth: An industry leader who continues to transform the way respiratory care is delivered to our patients

Compensation and Schedule

We offer a competitive hourly rate plus bonus/incentives, as well as a flexible schedule that includes Monday through Saturday, with 8.5-hour shifts between 8:00 AM and 8:00 PM EST. Overtime opportunities are also available, providing you with the chance to earn extra income and advance your career.

Job Responsibilities

As a remote inside sales and customer service representative, your primary responsibility will be to increase revenue by responding to and initiating incoming and outgoing potential customer inquiries. You will use company resources, policies, and procedures to provide complete and accurate data, ensuring patient and physician contact is handled with accuracy and operational effectiveness.

• No cold calling required
• Establish customer contact by initiating follow-up outbound calls and receiving inbound return calls
• Promote products and facilitate customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolve customer concerns by providing appropriate information regarding products and services
• Record customer information and maintain database by obtaining, entering, and verifying required data
• Ensure quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
• Facilitate sales process by communicating/sharing information with appropriate internal and external contacts
• Complete and ensure accurate validation of insurance benefits
• Provide customer follow-up as required
• Contribute to departmental objectives by accomplishing required contact and sales results, and ability to track and report progress of sales results

Requirements

To be successful in this role, you must have excellent telephone customer service skills, be computer literate, and have mastery of the English language, both oral and written.

• High School Diploma or Equivalent
• Inside sales experience
• Call Center experience
• Medical industry knowledge beneficial
• Ability to type at least 25-30 words per minute

Computer Requirements

This position requires the use of your own equipment, with the company providing the hard phone. You must have:

• Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
• Ethernet port or adaptor: Must be hardwired to the internet (Wi-Fi is not supported) for PC or hard phone. 2 modem/router ports are required
• Processor: 1.6 GHz or greater
• Memory: Minimum of 8 GB RAM
• Browser: Chrome, Edge
• Operating System: Windows 10 or 11 (No Chromebooks, No Mac's)
• Monitors: Dual monitors
• Headset and Webcam or internal camera: Wired, USB to be used during training/interviews

Benefits and Perks

At blithequark, we offer a comprehensive benefits package, including:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Career Growth and Development

At blithequark, we are committed to the growth and development of our associates. As a remote inside sales and customer service representative, you will have access to on-the-job training, professional development assistance, and opportunities for advancement within the company.

Work Environment and Company Culture

Our company culture is built on the principles of inclusivity, openness, and friendliness. We believe in creating a work environment that is supportive, collaborative, and empowering, allowing our associates to thrive and reach their full potential.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a remote inside sales and customer service representative, you will play a vital role in driving business growth, promoting our products, and providing outstanding customer service. Don't miss out on this chance to advance your career and make a difference in the lives of our patients. Apply now and become a part of our dynamic team!