**Experienced Part-Time Customer Service Representative – Blended Support Team at blithequark**

Are you a customer service enthusiast with a passion for technology and problem-solving? Do you thrive in fast-paced environments and enjoy working from the comfort of your own home? Look no further than blithequark, a forward-thinking company that's revolutionizing the customer service industry with innovative solutions and a commitment to excellence. As a Part-Time Customer Service Representative on our Blended Support Team, you'll play a vital role in delivering exceptional customer experiences for our diverse range of clients. With a focus on technology and a passion for helping others, you'll be the perfect fit for our dynamic team. **About blithequark** blithequark is a leading provider of customer service solutions, dedicated to empowering businesses to deliver outstanding customer experiences. Our team of experts uses cutting-edge technology to interact with customers, resolve issues, and build lasting relationships. With a strong focus on innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in customer service. **Job Description** As a Blended Support Agent, you'll be responsible for handling inbound calls, emails, and chats for multiple clients, using our guided process to resolve customer service needs. You'll work closely with our team to gather and verify customer information, document interactions in our CRM system, and provide exceptional service to every caller. **Key Responsibilities:** * Handle inbound calls, emails, and chats for multiple clients * Follow a guided process to resolve customer service needs * Gather and verify customer information, documenting interactions in our CRM system * Provide exceptional service to every caller, using active listening and problem-solving skills * Work collaboratively with our team to resolve complex issues and improve customer satisfaction * Stay up-to-date with product knowledge and industry trends to provide informed solutions **Required Qualifications:** * 1+ years of customer service experience, preferably in a high-volume call center environment * Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues * Ability to deal with upset customers and de-escalate situations, using active listening and problem-solving skills * Exceptional attention to detail and ability to multitask, with a focus on accuracy and efficiency * Ability to navigate multiple systems with your computer, including our CRM system and other software applications * Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment **Preferred Qualifications:** * Previous call center experience, preferably in a blended support environment * Previous experience working remotely, with a focus on self-motivation and discipline * Basic technical support experience, with a focus on troubleshooting and problem-solving **Job Requirements:** * Must be available to train on weekdays, with training taking place during daytime hours (approximately 6 am-4:30 pm PST) * Must have open availability 24/7 to work shifts inside our company's hours of operation * Attendance is vital, with a focus on punctuality and reliability * A quiet place to work at home with a locked door, free from distractions and background noise **Tech Requirements:** * Desktop Windows computer (no Macs or Chromebooks) * Processor: Intel i3, i5, i7, or i9 (recent generation) / AMD Ryzen 3, 5, 7, or 9 (recent generation) * 8GB RAM as a floor, 16GB RAM preferred * Dual monitor * High-quality USB headset * Hardwired internet connection at all times * Minimum internet speeds: 20Mbps download / 10Mbps upload / less than 20ms ping stability * No Spectrum internet service provider **Pay and Benefits:** * Pay rate: $13.00-$15.00 hourly, depending on experience * Part-time sick time eligible after 6 months of employment * Paid time off and 401(k) with company match eligible after 1 year of employment * Perfect attendance quarterly bonus * blithequark is a W-4 employer, with a focus on providing benefits and perks to our part-time team members **Why Join blithequark?** * Work from the comfort of your own home, with a focus on flexibility and work-life balance * Join a dynamic team of customer service professionals, with a focus on innovation and excellence * Develop your skills and knowledge, with ongoing training and development opportunities * Enjoy a range of benefits and perks, including paid time off and a 401(k) with company match * Be part of a company that's committed to making a difference, with a focus on customer satisfaction and employee well-being **How to Apply:** If you're a motivated and customer-focused individual with a passion for technology and problem-solving, we want to hear from you! Apply now to join our Blended Support Team at blithequark, and take the first step towards a rewarding and challenging career in customer service. Apply Now! Apply for this job