Experienced Remote Customer Service Representative – Handling FMLA Claims and Leaves with Competitive Salary and Growth Opportunities

Welcome to Workwarp: A Leader in Customer Service Excellence

At Workwarp, we pride ourselves on delivering exceptional customer experiences through our team of dedicated and passionate customer service representatives. As a remote customer service representative, you will play a vital role in handling intake calls for FMLA claims and leaves, determining eligibility, and providing top-notch support to our clients. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Job Highlights:

• Company: Workwarp, a renowned company in the industry, committed to excellence and customer satisfaction
• Compensation: A competitive salary of up to $20/hour, reflecting our commitment to rewarding our employees for their hard work and dedication
• Start Date: Immediate openings available, allowing you to start your new role as soon as possible
• Location: Remote, with the flexibility to work from the comfort of your own home, except for occasional in-office visits
• Position: Customer Service Representative, with opportunities for growth and professional development

Job Description:

As a customer service representative at Workwarp, you will be responsible for handling intake calls for FMLA claims and leaves, determining eligibility, and providing exceptional support to our clients. This is a hybrid role, requiring you to work from home, with occasional in-office visits for training and meetings. Your primary responsibilities will include:

• Handling intake calls for FMLA claims and leaves, and determining eligibility during the call
• Promptly reviewing new FMLA and company leave notices, and acting upon them within documented timeline standards
• Completing eligibility decisions during intake, and gathering pertinent data when necessary from employees or other supporting systems
• Identifying and evaluating leave specifics, and making initial case decisions to approve or deny
• Performing leave follow-ups as required with employees, employers, or healthcare providers, including recertification of serious health conditions, intermittent claim tracking, and confirmation of actual return-to-work
• Performing standard communication, including phone calls, emails, and letters, to appropriate parties throughout the duration of the leave
• Consistently updating FML and leave applications to accurately reflect leave status, and ensuring that appropriate diary documentation exists
• Responding to employee and employer inquiries regarding the status or availability of FML and company leave

Requirements and Qualifications:

To be successful in this role, you will need to possess the following essential qualifications:

• 1-2 years of customer service experience, phone experience, or equivalent, with a proven track record of delivering exceptional customer service
• A high school diploma or equivalent, with a strong foundation in basic computer literacy and Microsoft Office experience
• Attention to detail, with the ability to accurately gather and record information, and make informed decisions
• Basic computer literacy, with experience in Microsoft Office, and the ability to learn new systems and software
• Excellent communication and interpersonal skills, with the ability to effectively communicate with employees, employers, and healthcare providers

Preferred qualifications include:

• Customer-facing experience, such as fast food or retail, with a strong understanding of customer service principles and practices
• Experience working in a remote or hybrid environment, with the ability to self-motivate and manage your time effectively
• Knowledge of FMLA and company leave policies, with the ability to apply this knowledge in a practical setting

Skills and Competencies:

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with employees, employers, and healthcare providers
• Attention to detail: The ability to accurately gather and record information, and make informed decisions
• Problem-solving skills: The ability to analyze problems, and develop effective solutions
• Time management skills: The ability to prioritize tasks, and manage your time effectively in a remote or hybrid environment
• Adaptability: The ability to adapt to changing circumstances, and prioritize tasks accordingly

Career Growth Opportunities and Learning Benefits:

At Workwarp, we are committed to the growth and development of our employees. As a customer service representative, you will have access to:

• Comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role
• Ongoing coaching and feedback, to help you develop your skills and achieve your goals
• Opportunities for advancement, with the potential to move into leadership or specialized roles
• A supportive and collaborative work environment, with a team of experienced professionals who are passionate about customer service

Work Environment and Company Culture:

At Workwarp, we pride ourselves on our positive and supportive work environment. As a remote customer service representative, you will be part of a dynamic team that is committed to delivering exceptional customer experiences. Our company culture is built on the following values:

• Customer focus: We are dedicated to delivering exceptional customer experiences, and exceeding our clients' expectations
• Integrity: We operate with integrity, honesty, and transparency, in all our interactions and decision-making
• Respect: We respect and value our employees, clients, and partners, and strive to create a positive and inclusive work environment
• Innovation: We are committed to innovation, and continually seek to improve our processes, systems, and services

Compensation, Perks, and Benefits:

As a customer service representative at Workwarp, you will be eligible for a competitive salary of up to $20/hour, as well as a range of perks and benefits, including:

• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) retirement savings plan, with company match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development, including training and education assistance
• A supportive and collaborative work environment, with a team of experienced professionals who are passionate about customer service

Conclusion:

If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. As a remote customer service representative at Workwarp, you will have the chance to make a significant impact, and contribute to the success of our clients. With a competitive salary, comprehensive benefits, and opportunities for growth and development, this is an opportunity not to be missed. Apply now, and take the first step towards a rewarding new role.

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply To This Job