**Experienced Online Chat Representative - Automotive Support Specialist at blithequark**

Are you a customer service enthusiast with a passion for the automotive industry? Do you thrive in fast-paced environments and enjoy interacting with people from diverse backgrounds? If so, we invite you to join our dynamic team at blithequark as an Online Chat Representative - Automotive Support Specialist. In this exciting role, you will be the first point of contact for our clients' customers through online chat interactions, providing top-notch support and converting these interactions into valuable leads to enhance revenue generation from website traffic. **About blithequark** blithequark is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships and customers alike with cutting-edge technology and exceptional customer service. With a strong focus on teamwork, communication, and customer satisfaction, we strive to create a supportive workplace that fosters growth and development for all employees. **Job Overview** As an Online Chat Representative - Automotive Support Specialist at blithequark, you will be responsible for managing a diverse range of customer inquiries through online chat, providing precise information regarding products and services, scheduling appointments effectively, and continuously developing and maintaining an up-to-date knowledge base of our evolving offerings. Your primary objective will be to represent our dealer clients in a positive manner while converting these interactions into valuable leads to enhance revenue generation from website traffic. **Key Responsibilities** * Manage a diverse range of customer inquiries through online chat, responding promptly and professionally to ensure customer satisfaction * Provide precise information regarding products and services, including automotive and recreational vehicle sales, services, finance, and general dealership questions * Schedule appointments effectively based on customer needs, ensuring seamless communication and follow-up * Continuously develop and maintain an up-to-date knowledge base of our evolving offerings, staying informed about new products, services, and promotions * Capture and document customer contact information for lead generation purposes, ensuring accurate and timely data entry * Summarize customer interactions and feedback for client review, providing valuable insights for continuous improvement **Required Skills** * Demonstrated excellence in customer service within a fast-paced environment, with a strong focus on empathy, patience, and professionalism * Strong written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner * Basic proficiency in internet and computer use, including familiarity with online chat platforms and software * Ability to multitask efficiently, with prior gaming experience considered advantageous for developing quick reflexes and adaptability * A pleasant, patient, and professional demeanor, with a strong commitment to customer satisfaction * Fast typing skills, with a minimum of 35 WPM recommended to ensure timely and accurate responses **Qualifications** * Previous experience in retail customer service or the automotive sector is preferred, although not mandatory * Strong analytical and decision-making abilities, with the ability to think critically and resolve complex issues * Fluent in English, both written and spoken, with excellent communication and interpersonal skills * A background check will be required, ensuring the safety and security of our clients' customers * High School Diploma, GED, or equivalent certification is necessary, with a strong foundation in communication, mathematics, and problem-solving * Preferred 2+ years of experience in an office or call center environment, engaging with customers in a professional setting and developing strong customer service skills **Career Growth Opportunities** By joining our team at blithequark, you will gain a wealth of experience in customer service and sales, paving the way for future advancement within our organization. We are committed to your professional development and will provide opportunities to enhance your skills, including: * Training and development programs to improve your customer service, sales, and communication skills * Mentorship and coaching from experienced team members to guide your growth and development * Opportunities to take on new challenges and responsibilities, including leadership roles and special projects * A supportive and inclusive work environment that fosters teamwork, communication, and customer satisfaction **Company Culture and Values** We pride ourselves on fostering a supportive workplace that values teamwork, communication, and customer satisfaction. Our commitment to continuous improvement creates an engaging environment for all employees, with a strong focus on: * Employee well-being and work-life balance * Diversity, equity, and inclusion * Continuous learning and professional development * Customer satisfaction and loyalty * Community involvement and social responsibility **Employment Type** This is a full-time position, offering a competitive salary, comprehensive benefits package, and opportunities for career growth and development. **How to Apply** If you are a motivated and customer-focused individual with a passion for the automotive industry, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience, skills, and qualifications. We look forward to hearing from you and exploring how you can contribute to our dynamic team at blithequark. Apply Now! Apply for this job