Experienced Full-Time Weekend Patient Coordinator – Remote Medical Support and Customer Service Specialist
Introduction to AccessNurse and Our Mission
At AccessNurse, a TeamHealth company, we are dedicated to making a difference in the healthcare industry by providing exceptional medical support and customer service to patients across the country. As a rapidly growing company, we are seeking talented and compassionate individuals to join our team as Weekend Patient Coordinators. This is an exciting opportunity to work in a non-clinical, medical support role, where you will be the first point of contact for patients seeking medical assistance and support from their doctors.
About the Role and Responsibilities
As a Weekend Patient Coordinator, you will play a vital role in building trust with patients, providing compassion and empathy, and accurately documenting their needs prior to them speaking with a nurse. Your excellent communication skills, both written and verbal, will be essential in this role, as you will be working with patients, nurses, and other healthcare professionals to ensure seamless support and care.
Your key responsibilities will include:
- Providing exceptional customer service to patients, responding to their inquiries, and addressing their concerns in a professional and empathetic manner
- Accurately documenting patient information and ensuring data integrity
- Working effectively in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities
- Collaborating with nurses and other healthcare professionals to ensure comprehensive patient care
- Utilizing customized scripting to provide personalized support to patients
- Escalating situations as necessary, ensuring timely and effective resolution
- Maintaining confidentiality and adhering to HIPAA guidelines
Essential and Preferred Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High School Diploma or GED required; Associate's Degree preferred
- 1+ years of customer service experience required
- 1-2 years of healthcare experience desired
- Inbound call center experience preferred
- Ability to type a minimum of 25 wpm
- Excellent organizational and computer skills, with the ability to multi-task while speaking with patients
- Professional, courteous telephone voice
- Dependable, reliable, and trustworthy
Preferred qualifications include:
- Bilingual skills, with the ability to converse in Spanish and document in English simultaneously
- Experience working in a medical office, clinic, or call center environment
- Knowledge of HIPAA guidelines and regulations
Skills and Competencies Required for Success
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving and critical thinking skills
- Ability to adapt to changing situations and priorities
- Strong attention to detail and ability to maintain accuracy
- Ability to work in a fast-paced environment, managing multiple responsibilities
Career Growth Opportunities and Learning Benefits
At AccessNurse, we are committed to the growth and development of our employees. As a Weekend Patient Coordinator, you will have access to:
- Comprehensive training and onboarding program
- Ongoing coaching and feedback to support your success
- Opportunities for career advancement and professional growth
- Access to a range of learning resources and development programs
Work Environment and Company Culture
At AccessNurse, we pride ourselves on our supportive and inclusive work environment. As a remote employee, you will be provided with company-provided equipment and will have the opportunity to work from the comfort of your own home. Our company culture is built on the values of compassion, empathy, and excellence, and we are committed to making a positive impact in the lives of our patients and employees.
Compensation, Perks, and Benefits
As a Weekend Patient Coordinator, you will be eligible for a range of benefits, including:
- Competitive hourly rate of $22.00 per hour
- Benefits eligibility for full-time staff, including medical, dental, vision, and life insurance
- 401(k) plan program with discretionary matching funds
- Perks at Work, including discounts on car rentals, electronics, apparel, and more
- Employee LiveWell program for health and well-being, as well as an Employee Assistance Program
- $500 Employee Referral Bonus with no cap
Remote Workstation Requirements
To work as a Weekend Patient Coordinator, you will need to meet the following remote workstation requirements:
- A reliable high-speed internet connection, with a minimum bandwidth speed of 23 megabits download and 10 megabits upload
- A land-line phone or voice-over line provided by the same company as your internet
- A dedicated workspace with a door that can be locked, to ensure confidentiality and HIPAA compliance
- Company-provided equipment, including a computer, keyboard, mouse, and dial pad/phone
Physical and Environmental Demands
The physical and environmental demands of this role include:
- Working in a well-lit, modern office setting
- Occasional lifting (20 pounds or less)
- Visual and auditory acuity
- Manual and finger dexterity
- Occasional stress
- Occasional pushing, pulling, carrying, lifting, bending, and reaching
- Frequent work on a PC/Computer
- Prolonged telephone work and prolonged sitting
Conclusion and Call to Action
If you are a compassionate and driven individual, with a passion for delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Weekend Patient Coordinator, you will be part of a dynamic team, working together to provide seamless support and care to patients across the country. Don't miss out on this chance to join our team and start your new career with AccessNurse. Apply now and take the first step towards a rewarding and challenging role that will allow you to grow and develop as a professional.
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