Experienced Remote Live Chat Customer Support Specialist - Global Time Zones - Excellent Compensation and Benefits Package

Join the Team at blithequark: Deliver Exceptional Customer Experiences from Anywhere

blithequark, a pioneering shipping container supplier, is on the hunt for a highly motivated and customer-focused Live Chat specialist to join our dynamic team. As a remote Live Chat specialist, you will be the face of our company, providing top-notch support to customers from all over the world. If you're a self-starter with a passion for delivering exceptional customer experiences, we want to hear from you!

About blithequark

blithequark is a leading provider of used and new shipping containers, serving customers across the globe. With a strong presence in the industry, we're committed to delivering high-quality products and outstanding customer service. Our company culture values integrity, teamwork, and innovation, and we're looking for someone who shares these values.

Job Summary

We're seeking a fully remote Live Chat specialist to handle live chats from customers and provide timely, effective support. As a Live Chat specialist, you will be responsible for responding to customer inquiries, resolving issues, and providing product information. This is a fantastic opportunity to join a growing company, work from anywhere, and enjoy a competitive compensation package.

Key Responsibilities:

• Respond to live chats from customers in a timely and professional manner
• Provide accurate and detailed information about our products and services
• Resolve customer complaints and issues in a fair and efficient manner
• Utilize our CRM system to track customer interactions and update customer records
• Collaborate with internal teams to ensure seamless communication and issue resolution
• Meet or exceed monthly sales targets and performance metrics

Requirements:

To be successful in this role, you must possess the following essential qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1-2 years of experience in customer support, preferably in a live chat or chat support environment
• Excellent communication and interpersonal skills
• Ability to work independently in a remote setting with minimal supervision
• Strong problem-solving and analytical skills
• Proficiency in CRM software and live chat platforms
• Availability to work 40 hours per week, Monday - Friday, 9am-6pm EST (or equivalent time zone)

Preferred Qualifications:

We also welcome candidates with the following skills and experience:

• Experience in the shipping or logistics industry
• Knowledge of shipping containers and related products
• Multilingual skills (ability to communicate in multiple languages)
• Previous experience with commission-based sales or customer support

What We Offer

At blithequark, we're committed to providing our team members with a comprehensive compensation package and a supportive work environment. Here are some of the benefits you can expect:

• Competitive base salary of $500 per month
• 5% commission on container sales (approximately $20-$30 per container)
• Bi-monthly pay via Wise or Payoneer
• Paid training and ongoing support
• Paid sick days, paid days off, and holidays (including Christmas, Christmas Eve, Thanksgiving, 4th of July, New Year's Day, and New Year's Eve)
• Contract provided for eligible team members
• Opportunities for career growth and professional development

Why Work at blithequark?

At blithequark, we're proud of our company culture and the benefits we offer to our team members. Here are just a few reasons why you might want to join our team:

• Flexibility: work from anywhere in the world and enjoy a better work-life balance
• Autonomy: work independently and take ownership of your performance
• Growth opportunities: develop your skills and advance your career
• Competitive compensation: earn a competitive salary and commission-based income
• Supportive team: collaborate with a dynamic team of professionals who are passionate about customer service

How to Apply

If you're excited about this opportunity and think you'd be a great fit for our team, please don't hesitate to reach out. We're looking for talented individuals who share our values and are passionate about delivering exceptional customer experiences.

To apply, simply submit your application, and we'll be in touch within 48 hours to schedule an interview. We can't wait to hear from you and discuss this exciting opportunity further!