Experienced Part-Time Customer Service Representative for Hospitality Business - Flexible 3-Day Schedule with blithequark

Join the blithequark Team: Deliver Exceptional Customer Experiences in Hospitality

blithequark is seeking a highly skilled and customer-focused representative to join our team as a part-time Customer Service Representative. As a crucial member of our customer support team, you will be responsible for providing top-notch service to our customers via phone and text, ensuring their needs are met and exceeded. If you have a passion for delivering exceptional customer experiences and are looking for a flexible part-time opportunity, we encourage you to apply.

About blithequark and the Hospitality Industry

blithequark operates in the dynamic hospitality industry, where customer satisfaction is paramount. Our company is built on the principles of providing outstanding service, ensuring that every interaction with our customers is memorable and exceeds their expectations. We are committed to creating a work environment that is supportive, inclusive, and empowering, allowing our team members to grow and thrive.

Job Summary

As a part-time Customer Service Representative with blithequark, you will be on-call for 3 days a week, handling a moderate call volume of 15-25 calls per day, with an average call length of 6 minutes. You will be the primary point of contact for our customers, providing accurate information, troubleshooting issues, and escalating concerns when necessary. In addition to handling incoming calls, you will be responsible for scheduling crew members, responding to guest reviews, checking and responding to emails, and monitoring the crew's group chat during peak hours.

Key Responsibilities

Customer Support

• Handle 15-25 calls per day, averaging 6 minutes per call, ensuring every customer receives exceptional service.
• Respond to text messages and resolve customer inquiries promptly, providing accurate information and support.
• Troubleshoot any issues and escalate when necessary, ensuring timely resolution and customer satisfaction.
• Provide accurate information and support to customers regarding services and general inquiries, demonstrating a deep understanding of our offerings.

Administrative Tasks

• Create and manage the crew's weekly schedules, ensuring all shifts are covered and any last-minute changes are addressed.
• Monitor the crew's group chat from 11:00 AM to 4:00 PM PST to address questions, solve problems, and provide guidance as needed.
• Regularly check and respond to company emails, ensuring prompt communication with customers and internal team members.
• Respond to guest reviews, ensuring professional and courteous communication at all times, and demonstrating a commitment to customer satisfaction.

Qualifications

Essential Qualifications

• Excellent verbal and written communication skills, with the ability to effectively interact with customers, crew members, and internal team members.
• Ability to multitask and prioritize tasks effectively, managing multiple calls, emails, and tasks simultaneously.
• Strong problem-solving skills and ability to remain calm under pressure, ensuring timely resolution of customer issues.
• Proficient in using email, messaging apps, and phone systems, with a high level of technical competence.
• Ability to manage time effectively and work independently, with minimal supervision and guidance.

Preferred Qualifications

• Previous experience in customer service or scheduling, with a proven track record of delivering exceptional customer experiences.
• Familiarity with hospitality industry operations and customer service standards.

Work Environment and Culture

As a remote position, this role requires a reliable internet connection and a quiet workspace. You will be expected to be available during the designated on-call hours of 9:00 AM - 9:00 PM PST on the scheduled days. At blithequark, we pride ourselves on a supportive and inclusive work environment, with a focus on employee growth and development. Our company culture values:

• Flexibility and work-life balance, with a focus on employee well-being.
• Professional development and growth opportunities, with training and mentorship programs.
• Inclusive and diverse workplace, with a commitment to equality and respect.

Compensation and Benefits

As a part-time Customer Service Representative with blithequark, you can expect:

• $150 per day, with a monthly salary of $1800.
• Flexible schedule, with 3 days of on-call shifts per week.
• Work-from-home arrangement, with the flexibility to work from a remote location.
• Opportunities for professional growth and development, with training and mentorship programs.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to:

• Comprehensive training programs, with a focus on customer service skills and industry knowledge.
• Mentorship and coaching, with regular feedback and guidance from experienced team leaders.
• Opportunities for career advancement, with a clear path for progression and growth.

Why Join blithequark?

If you are passionate about delivering exceptional customer experiences and are looking for a flexible part-time opportunity, we encourage you to apply. At blithequark, we offer:

• A dynamic and supportive work environment, with a focus on employee growth and development.
• Opportunities for professional growth and advancement, with training and mentorship programs.
• A commitment to work-life balance, with flexible scheduling and remote work arrangements.

How to Apply

If you are a motivated and customer-focused individual looking for a part-time opportunity, please submit your application to join our team. We look forward to hearing from you and discussing how you can contribute to the success of blithequark.