Urgently Hiring: Remote Call Center Receptionist - Provide Exceptional Patient Experiences (Alabama Only)

Join the Team at Tribeca Pediatrics

Tribeca Pediatrics, a leading New York City-based pediatric practice, is seeking a highly skilled and compassionate Remote Call Center Receptionist to join our dynamic team! As a Remote Call Center Receptionist, you will play a vital role in delivering exceptional patient experiences, providing top-notch customer service, and supporting our busy primary care pediatric office with multiple locations throughout the New York City metro area.

About Tribeca Pediatrics

Tribeca Pediatrics was founded by Dr. Michel Cohen in 1994 and has grown into New York City's largest and most respected primary care pediatric practice. With over 40 locations in vibrant neighborhoods throughout the New York City metro area and New Jersey, we are truly the premier place to work and bring your family. Our incredible team of pediatricians, nurse practitioners, and medical support staff practices a unique philosophy that embraces low intervention, thoughtful medicine while delivering the highest quality of service and care.

Job Summary

We are looking for a highly organized and customer-focused individual to join our team as a Remote Call Center Receptionist. As a Remote Call Center Receptionist, you will provide exceptional customer service to patients and their parents, assist with scheduling appointments, and respond to inquiries about our practice and policies. This is a unique opportunity to work with a leading pediatric practice, providing high-quality patient care and support from the comfort of your own home.

Key Responsibilities

• Provide excellent customer service with empathy and kindness to patients and their parents
• Schedule appointments accurately for patients across multiple offices
• Follow appropriate triage protocols and schedule messages for RNs and Pediatricians
• Register and guide new patients
• Answer general questions about the practice and offices
• Adhere to HIPAA regulations and policies
• Transfer calls to the correct individuals/departments
• Maintain a positive demeanor and professionalism in a fast-paced environment
• Self-manage and prioritize tasks to meet productivity and quality standards

Essential Qualifications

• 1+ year of customer service experience/call center experience
• Excellent communication and problem-solving skills
• Strong computer skills and ability to learn our practice management system
• Ability to handle a fast-paced environment and prioritize tasks
• Ability to self-manage and work independently
• Must live in Alabama
• Strong internet connection for remote work

Preferred Qualifications

• Previous experience in a pediatric or healthcare setting
• Familiarity with electronic medical records (EMRs) and practice management systems
• Certification in customer service or a related field

Skills and Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and adhere to HIPAA regulations

Career Growth Opportunities and Learning Benefits

At Tribeca Pediatrics, we are committed to the growth and development of our team members. As a Remote Call Center Receptionist, you will have opportunities to:

• Develop your skills and knowledge in customer service and patient care
• Advance your career within the practice
• Participate in ongoing training and education

Work Environment and Company Culture

We offer a dynamic and supportive work environment that values flexibility, teamwork, and employee well-being. As a remote worker, you will have the opportunity to work from home and enjoy a better work-life balance. Our company culture is built on:

• Exceptional patient care and service
• Teamwork and collaboration
• Continuous learning and growth
• Flexibility and work-life balance

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Starting rate: $12.00/hr with increases and room for growth
• Competitive medical, dental, and vision insurance plans
• 401(k) Plan with 3% Safe harbor contribution from employer
• Accrue up to 16 days of PTO/year with the ability to roll over unused days
• Fully paid Gym Membership to select gyms in NYC and NJ
• Additional medical coverage buy-up available through Aflac
• Exclusive access to preferred pricing for Pet Insurance

Physical Demands

The physical demands of this position include:

• Sitting and standing associated with a normal office environment
• Manual dexterity needed using a computer keyboard
• Talking or hearing
• Seeing and using hands or fingers, handle, or feel objects
• Occasionally required to stand, walk, sit, and reach with hands and arms

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.