Experienced Pre-Licensed Customer Service Representative - Remote Opportunity with Teleperformance

Join Teleperformance, a Global Leader in Digital Business Services

Teleperformance is a renowned global company that delivers advanced, digitally powered business services to help the world's top brands streamline their operations in meaningful and sustainable ways. With a presence in over 50 countries and a workforce of more than 500,000 passionate individuals speaking over 300 languages, we are committed to making a positive impact on our communities, clients, and the environment.

If you're looking for a career that offers growth, development, and a chance to make a difference, Teleperformance is the perfect place for you. We're investing in your future and providing a platform for you to succeed.

About the Opportunity

We're excited to offer an immediate opening for a Pre-Licensed Customer Service Representative to join our remote team. As a Pre-Licensed Representative, you'll have the opportunity to work in a collaborative and engaging environment, interacting with people from diverse backgrounds and resolving complex customer issues.

Here's what you can expect from this role:

• Resolve high-level consumer issues and advise first-level representatives on complex problems
• Assist policyholders with billing questions and concerns
• Provide support to policyholders with policy changes and adjustments
• Use excellent decision-making skills and innovation to respond to consumer concerns while adhering to company guidelines

What We Offer

At Teleperformance, we're committed to providing a comprehensive benefits package that includes:

• Paid Training: We offer a 5-day paid training program to help you prepare for the State Insurance Exam
• Competitive Wages: A competitive salary that recognizes your skills and experience
• Full Benefits: Medical, dental, vision, 401k, and more
• Paid Time Off: Opportunities to take a break and recharge
• Employee Wellness and Engagement Programs: Initiatives to support your physical and mental well-being

Qualifications and Requirements

To succeed in this role, you'll need:

• 6 months customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Preferred qualifications include:

• 6 months Call Center experience

Work from Home Requirements

To work effectively from home, you'll need:

• Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps and minimum subscribed upload rate equal or exceeds 5.0 Mbps
• No packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
• Clean and quiet workspace

Career Growth and Development

At Teleperformance, we're committed to helping you grow and develop your skills. As a Pre-Licensed Representative, you'll have the opportunity to:

• Advance your career in the insurance industry
• Develop your skills in customer service, problem-solving, and communication
• Work with a diverse range of clients and policyholders
• Take advantage of our training and development programs

Company Culture and Values

At Teleperformance, we believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Our values include:

• Innovation: We're always looking for new and better ways to do things
• Customer Focus: We're dedicated to delivering exceptional customer service
• Collaboration: We work together as a team to achieve our goals
• Diversity and Inclusion: We celebrate our differences and promote a culture of inclusion

Why Join Teleperformance?

If you're looking for a career that offers growth, development, and a chance to make a difference, Teleperformance is the perfect place for you. We're an Equal Opportunity Employer, and we encourage everyone to apply, regardless of their background or experience.

Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're confident that you'll thrive in our collaborative and engaging environment.

Apply Now!

If you're ready to take the next step in your career and join a global leader in digital business services, apply now to become a Pre-Licensed Customer Service Representative with Teleperformance.