Experienced Commercial Customer Service Support Specialist - Elevating Customer Experience at blithequark

Join the blithequark Team: Revolutionizing Outdoor Power Equipment

At blithequark, we're not just a company; we're a movement towards a more sustainable, efficient, and user-friendly outdoor power equipment industry. As a leader in battery-powered tools for both DIY enthusiasts and professionals, we're committed to delivering top-notch products and exceptional customer service. Our extensive range includes 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial-grade 82-volt battery-powered equipment, alongside a comprehensive line of corded tools. With a focus on best-in-class technology, our tools offer the power and performance of gas-powered alternatives without the noise, fumes, and hassle.

About the Role: Commercial Customer Service Support

We're on the lookout for a highly skilled and dedicated Commercial Customer Service Support Specialist to join our dynamic team at blithequark. As a key member of our customer service team, you will be the frontline champion for our commercial customers, including end-users, dealers, distributors, and our sales team. Your primary mission will be to provide timely, accurate, and personalized support, addressing complex and varied customer inquiries and issues.

Key Responsibilities:

• Develop and maintain strong, positive relationships with assigned customers by resolving accelerated front-line issues within established timeframes and maintaining regular contact through phone and email.
• Respond promptly and courteously to telephone inquiries, addressing questions on pricing, customer setups, and delivery, while coordinating with warehouse teams as needed.
• Utilize SAP S/4HANA for Sales Order Management, Pricing and Conditions, Availability Check and ATP (Available to Promise), Delivery and Shipment, ensuring seamless customer service.
• Communicate effectively with customers, dealers, and field representatives on contractual issues and questions, referring complex issues to the team leader when necessary.
• Optimize the use of Salesforce, drive compliance, and maximize team performance, while analyzing data to identify opportunities for lead generation for Territory Managers.
• Collaborate internally with various business functions, including After Sales and Service, Purchasing, Product Management, Marketing, and Finance, to resolve complex customer issues.
• Maintain a comprehensive working knowledge of all parts through company-provided training and continuing education opportunities.
• Assign Service Solutions Salesforce cases based on territory and occasionally facilitate discussions with the Tech Team to address escalated issues promptly.
• Engage in new dealer cold calling and onboarding, while managing the existing dealer base from an administrative perspective, including Order Management, Warranty Claims processing, and sales training scheduling.

Essential Qualifications:

• Bilingual in English and Spanish.
• Excellent communication skills, both verbal and written, with the ability to present a professional and friendly image.
• Strong critical thinking skills, with the ability to multitask and cross-train in other tasks.
• Demonstrated effective teamwork and interpersonal skills, with a willingness to receive direction from supervisors or team members.
• Salesforce experience is highly desirable.
• SAP S/4HANA experience is advantageous.
• Related industry experience (OPE, material handling, automotive) is a plus.

Education and Experience:

A Bachelor's degree in a related field such as Business Administration, Business Operations, or Logistics is preferred. Candidates with a High School Diploma/GED and relevant experience are also encouraged to apply.

What We Offer

At blithequark, we're committed to the growth and development of our team members. As a Commercial Customer Service Support Specialist, you'll have opportunities for career advancement, skill development, and continuous learning. Our work environment is dynamic, inclusive, and supportive, with a culture that values innovation, teamwork, and customer satisfaction.

Our compensation package is competitive, with a range of benefits and perks designed to support your well-being and work-life balance. While specific details may vary, we generally offer a comprehensive benefits package, opportunities for professional development, and a collaborative work environment that fosters creativity and growth.

Why Join blithequark?

By joining blithequark, you'll become part of a pioneering company that's reshaping the outdoor power equipment industry. You'll have the chance to work with cutting-edge technology, contribute to sustainable practices, and make a tangible difference in the lives of our customers. Our team is passionate, diverse, and committed to excellence, and we're looking for talented individuals like you to help drive our mission forward.

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for the Commercial Customer Service Support Specialist position at blithequark. Join our team and be part of a journey that's changing the way the world works outdoors.

blithequark is an Equal Employment Opportunity (EEO) employer, committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and perspectives.

Ready to take the next step in your career? Apply now to join our dynamic team and help us revolutionize the outdoor power equipment industry.