Customer Service Representative - Remote Customer Experience Expert at America's #1 Pet Pharmacy

Join the Chewy Team: Delivering Exceptional Experiences for Pet Parents Across America

Are you passionate about providing top-notch customer service and making a difference in the lives of pet parents? Do you want to be part of a dynamic team that values growth, learning, and community? Look no further than Chewy, America's #1 pet pharmacy! We're seeking a talented Customer Service Associate to join our remote team and help us deliver memorable experiences for our customers.

About Chewy: A Culture of Belonging and Exceptional Customer Experiences

At Chewy, we're dedicated to providing outstanding care and wellness services for pets and their parents. Our team is built on a foundation of strong, passionate individuals who share a common goal: to deliver exceptional experiences that exceed our customers' expectations. We're a culture-driven organization that values belonging, growth, and community. When you join our team, you'll become part of a collaborative and supportive environment that empowers you to build, grow, and unleash your full potential.

Why You'll Love Working at Chewy

Here are just a few reasons why our team members love working at Chewy:

• Competitive Pay and Benefits: We offer a comprehensive compensation package that includes competitive pay, great perks, and a supportive culture.
• Culture of Belonging: Our team is built on a foundation of diversity, inclusion, and respect. You'll feel valued for your skills and contributions, and be recognized for your commitment and hard work.
• Opportunities for Growth: We're committed to helping our team members grow and develop their skills. You'll have access to training, mentorship, and opportunities for advancement.
• Flexible Work Arrangements: As a remote employee, you'll have the flexibility to work from home and create a schedule that works for you.

What You'll Do: Delivering Exceptional Customer Experiences

As a Customer Service Associate at Chewy, you'll play a critical role in delivering exceptional experiences for our customers. Here are some of the key responsibilities:

• Engage with Customers: You'll interact with customers who contact Chewy for a variety of topics, primarily via inbound calls and other communication platforms.
• Research and Problem-Solve: You'll research and problem-solve to determine appropriate solutions for customers and follow up as needed to resolve issues.
• Go Above and Beyond: We're looking for team members who can go above and beyond to wow our customers. You'll think critically to help our customers and provide solutions while adhering to high safety and regulatory standards.
• Collaborate with Colleagues: You'll work closely with our team to share knowledge, best practices, and feedback to continuously improve our customer experience.

What You'll Need: Skills and Qualifications

To succeed as a Customer Service Associate at Chewy, you'll need:

• 1-2 Years of Customer-Focused Experience: You'll need experience working in a customer-focused environment, preferably in a call center or customer service role.
• Excellent Communication Skills: You'll need excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
• Ability to Multi-Task and Think Critically: You'll need to be able to multi-task and think critically to resolve customer issues and provide solutions.
• Flexibility to Shift Schedule and Work Overtime: You'll need to be flexible and able to work varying shifts, including overtime, as needed.
• Background Check for KY Rx Tech License: You'll need to pass a background check for a Kentucky Rx Tech license.

Career Growth Opportunities and Learning Benefits

At Chewy, we're committed to helping our team members grow and develop their skills. Here are some of the career growth opportunities and learning benefits you'll have access to:

• Training and Development Programs: We'll provide you with comprehensive training and development programs to help you build your skills and knowledge.
• Mentorship and Coaching: You'll have access to mentorship and coaching from experienced team members and leaders.
• Opportunities for Advancement: We're committed to promoting from within and providing opportunities for advancement.

Work Environment and Company Culture Highlights

Here's a glimpse into our work environment and company culture:

• Remote Work Arrangements: As a remote employee, you'll have the flexibility to work from home and create a schedule that works for you.
• Collaborative and Supportive Culture: Our team is built on a foundation of collaboration, respect, and support.
• Diversity, Inclusion, and Respect: We value diversity, inclusion, and respect, and strive to create an environment that's welcoming and inclusive for all team members.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive Pay: We offer competitive pay that's reflective of your skills and experience.
• Great Perks: We offer a range of perks, including flexible work arrangements, professional development opportunities, and more.
• Benefits: We offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as retirement savings and more.

Persuasive Conclusion: Join the Chewy Team Today!

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents, we want to hear from you! Join our team and become part of a dynamic and supportive culture that values growth, learning, and community. Apply now and take the first step towards a rewarding career at Chewy!

Equal Opportunity Employer: Chewy is committed to equal opportunity and values diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

Questions about Your Application? If you have a question regarding your application, please contact HR@chewy.com.

Customer Privacy Policy: To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.