Solutions Director, IT Asset Management

Key Responsibilities

Strategic Leadership & Service Delivery

• Develop and execute a comprehensive ITAM strategy that aligns with business goals and drives operational efficiency, cost optimization, and compliance.

• Lead the design and implementation of ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) processes, ensuring full lifecycle visibility, entitlement enforcement, and software license optimization.

• Align ITAM strategies with ITSM processes, including Incident, Change, and Configuration Management, for end-to-end workflow consistency and service quality.

• Provide leadership in vendor governance frameworks, sourcing strategies, and long-range supply chain planning.

• Drive business development by partnering with sales and executive leadership to develop proposals and pitch ITAM services to clients, with a strong emphasis on ServiceNow-based solutions.

Operational Enablement

• Oversee global asset sourcing, acquisition, deployment, and recovery across all asset classes (hardware, software, cloud) in collaboration with Procurement, Finance, Legal, and Supply Chain teams.

• Demonstrate mastery of the Source-to-Pay (S2P) process, including demand planning, requisitioning, PO management, invoice reconciliation, and asset receiving, to support timely and compliant procurement cycles.

• Manage supplier performance and risk through structured vendor management practices, including contract execution, SLA enforcement, and audit readiness.

• Ensure robust IT logistics execution, including import/export compliance, third-party logistics coordination, customs handling, and international warehousing across APAC, EMEA, LATAM, and North America.

• Define and enforce asset policies, standards, and classification structures that support clean CMDB alignment, asset lifecycle optimization, and audit traceability.

• Leverage automation and analytics tools within ServiceNow and supporting platforms to improve data accuracy, cost transparency, and lifecycle forecasting.

• Support ESG and sustainability initiatives through e-waste programs, asset reuse strategies, and responsible sourcing practices.

Governance, Risk & Compliance

• Implement robust controls to mitigate risk across the asset lifecycle, including license non-compliance, asset loss, over-procurement, and shadow IT.

• Lead audit response efforts for software licensing, contractual obligations, and regulatory compliance.

• Partner with Legal and Compliance to ensure supplier engagements and IT asset use adhere to international trade, privacy, and risk standards.

• Maintain accurate asset records in alignment with internal audit, SOX, and financial reporting requirements.

Team Leadership & Performance

• Build, lead, and mentor a high-performing ITAM delivery team, fostering a culture of innovation, accountability, and continuous improvement.

• Define and report on key performance indicators (KPIs) and service level agreements (SLAs) for asset management programs.

• Serve as a strategic advisor to senior leaders, offering insights on ITAM trends, tooling, and operational impact on cost, risk, and user experience.

Qualifications

• Bachelor’s degree in Information Systems, Engineering, Supply Chain, or a related discipline. 15+ years of IT industry experience is acceptable in lieu of degree.

• Minimum of 10 years of progressive experience in IT Asset Management, including 5+ years in leadership roles.

• Proven experience with ServiceNow HAM/SAM best practices and implementation and a strong grasp of the ServiceNow platform and ecosystem.

• Preferred certifications: ServiceNow HAM/SAM, CSAM (Certified Software Asset Manager), CHAMP, ITIL v3/v4, or equivalent.

• Demonstrated success in selling ITAM services and managed solutions to enterprise customers.

• Deep understanding of ITSM and ITAM processes, demand planning and procurement operations, logistics, and S2P in global environments.

• Experience with software audit defense, vendor contract negotiation, and IT governance frameworks.

• Outstanding communication, leadership, and cross-functional collaboration skills.

• Strong analytical mindset, with a focus on strategic metrics, data integrity, and digital transformation.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees,including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Originally posted on Himalayas