Customer Service Representative

Job Title: Customer Service Representative Location: Hopewell, NJ/ Addison, TX/ Chandler, AZ Work Arrangement: Onsite Client Industry: Banking/Finance Duration: 12 months Contract About the Role We are hiring a CSR to join our client on a contract basis. This is a fantastic opportunity to work with one of the most innovative Banking companies in the U.S. Key Responsibilities • Troubleshooting of applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously • Be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained • In-house technical training will be provided backed up with real time support from peers and subject matter experts What We’re Looking For • Requires 1-3 years of experience • Excellent Client Care / Customer Service skills. • Work well as a team and build relationships to the global partners. • Excellent organizational skills, with the ability to prioritize workload. • Ability to multitask and maintain focus on all areas of responsibility concurrently. • Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. • Able to work in a fast-paced environment • Agent Chat • Technology Call Center and or Customer Service experience. Compensation Hourly Rate: $20-$22/hr This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Ready to Apply? Apply now or reach out to apexa.maru@collabera.com for more information. We look forward to speaking with you! Apply tot his job Apply To this Job